Case Study: Quotatis achieves stronger service quality and trusted customer feedback with Bazaarvoice

Quotatis offers 5-star service to its partners and customers

Quotatis, a member of the Adeo Group, helps homeowners find tradespeople for small to medium home improvement projects, but it needed a reliable way to collect customer feedback and assess service quality. Using Bazaarvoice, Quotatis gathered post-service reviews to better understand customer sentiment and give tradespeople a clearer picture of their performance.

Bazaarvoice implemented a review and ratings solution for Quotatis that collected feedback by email and SMS, with moderation to ensure authenticity. The result was a higher response rate, rising from 22% to 28%, while reviews also became a key input for matching customers with the right tradesperson, ranking providers, and maintaining service quality on the Quotatis and Leroy Merlin websites.

Quotatis

Jacques Lorne

CEO