Case Study: EziBuy achieves 325% increase in revenue per visitor with Bazaarvoice

EziBuy boosts revenue per visitor for those interacting with UGC

EziBuy, an Australasia-based fashion and homeware retailer, needed to deepen customer-centricity to drive more sales and improve the online shopping experience.

EziBuy implemented Bazaarvoice Ratings & Reviews and Questions & Answers to capture and surface consumer-generated content, use customer feedback to improve product copy and fit information, and engage shoppers at scale. With over 500,000 reviews and 40,000 Q&As, visitors who interact with this content convert 240% more often and deliver a 325% uplift in revenue per visitor, while public responses cut incoming support contacts.

EziBuy

Angela Ward

Omni Channel Business Development Manager