Case Study: Stayz achieves a 291% lift in inquiries with Bazaarvoice Conversations

Authentic Feedback From Visitors Drives Value For Stayz

Stayz, Australia’s leading holiday rental website with over 38,000 properties, wanted to improve guest confidence by making property reviews more transparent and authentic. Previously, owners controlled publishing, causing delays and inconsistent guidance; Stayz needed a way to moderate reviews externally and measure their impact without using internal resources.

Stayz implemented Bazaarvoice Conversations to collect, third‑party moderate and publish reviews and to enable owner responses. Within a year, inquiries from visitors who interacted with reviews rose 291%, 96% of ratings were 4 stars or higher, over half of 1–2 star reviews received owner responses, and reviews with owner replies saw a 200% boost in helpfulness votes—demonstrating clearer, more trustworthy feedback and stronger guest‑owner interaction.

Stayz

Jamie Coser

Product Manager, Stayz