Cyara

Cyara's software helps customers accelerate the delivery of flawless customer experiences across voice and digital channels at scale! API enables enterprises to go AGILE and deliver innovative CX capabilities within hours instead of months or weeks. They platform can be used for performance testing, regression testing and ongoing monitoring to accelerate the customer experience innovation lifecycle (CXIL). Cyara provides leading-edge solutions to some of the most recognizable brands in the world. Every day, millions of flawless customer interactions are delivered by organizations utilizing the Cyara Platform.

Case Studies

Showing 48 Cyara Customer Success Stories

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Agero Helps Drivers in Distress with Visual IVR for Roadside Assistance

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Aircall improves visibility over call connectivity and audio quality, elevating customer experience for its cloud contact center users

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Empowering Efficiency and Scalability in Telecommunications Testing

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How ATOS used Spearline (now Cyara) products to proactively approach to resolving global customer line quality issues

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Australian Government Department of Defense - Customer Case Study

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Blue Shield of California Assures a Great Customer Experience (CX) Pulse Mobile App Improves Incident Management and CX

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collaborationroom.ai - Customer Case Study

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Cvent primarily use Spearline (now Cyara) to detect and alert them to any issues with their support numbers through a campaign of automated test calls

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Cyara and Genesys Deliver a Complete CX Overhaul for One of the World’s Leading Household Brands

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How Cyara Equips An International Financial And Administrative Services Firm Maintain Strong CX

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When Chatbot Models Fall Into Place

Forty 7 Ronin Accelerates CX Delivery for Client

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How Global Call Forwarding have seen a significant improvement in reliability and flexibility since testing their numbers with Spearline (now Cyara)

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A Global Bank Faced Unexpected Issues Upgrading Its Contact Center Infrastructure and End-of-Life Systems

Global Technology Company - Customer Case Study

IBM - Customer Case Study

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Leading Canadian financial institution recoup their total investment in just 3 months using Cyara Botium

IVR Automation Testing Delivers Vast Efficiency Upgrades for a Global Bank

Cyara Helps Eliminate Customer Complaints and Deliver Exceptional Service

Leading US Health Insurance Provider Automates Testing to Achieve Quality @Speed

Major Australian Bank - Customer Case Study

How a Home Improvements Brand Relied on Cyara to Accelerate Change and Bolster QA

A Major Retail Bank Gains Greater Visibility and Control Over Contact Center Operations and CX

How Partnership With Cyara Enabled a Major UK Bank To Maintain Its High CX Standards

How Cyara’s Automated Testing Helped a Major Insurer Enhance Its Customer Service Through Twilio

Major US Retailer Moved Black Friday from Red Alert into the Green

New Zealand Ministry of Social Development - Customer Case Study

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How ResolveAX’s Real-Time Voice Quality & Connectivity Monitoring Provides Support to National Australia Bank’s Remote Agents

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National Australia Bank - Customer Case Study

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National Australia Bank - Customer Case Study

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Empowering NatWest’s Digital Assistant for an Improved Customer Connection

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Automated IVR Testing and Monitoring Leads to a Successful Contact Center Migration

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How Spearline (now part of Cyara) helped Remote Legal to improve their CX testing and provide a seamless and reliable experience for their clients

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How Salesforce achieved a 99% + connection rate with Cyara’s Voice Assure

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How Salesloft Enhanced Call Quality Diagnostics with Cyara qualityRTC

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Sky - Customer Case Study

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Streamlining SNCB's Social Media Chatbot

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How Talkdesk uses qualityRTC to run WebRTC connection tests to highlight agent connection or quality issues

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Transforming Customer Experience With Automated Testing at TD Bank Group

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Thirty-One Gifts - Customer Case Study

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UK Financial Services Leader - Customer Case Study

US Retail Energy Leader - Customer Case Study

How Careful Planning & Due Diligence is Steering Vitality to Success on Their Journey to the Cloud

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Proactive Monitoring Elevates Customer Experience CUSTOMER SUCCESS STORY | VODAFONE NZ “If you are serious about customer experience, if you’re serious about proactive monitoring, then these are the right solutions for you.” —Phillip Moore, Operations and

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How QBox (Now Cyara) Improved TOBi across 15 Markets

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Walsh Media Uses Cyara for an Objective Measure of Voice Quality

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Westpac - Customer Case Study

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A prominent brand, offering local access numbers to facilitate conference participation from anywhere in the globe

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