Cyara B2B Case Studies & Customer Successes

Cyara's software helps customers accelerate the delivery of flawless customer experiences across voice and digital channels at scale! API enables enterprises to go AGILE and deliver innovative CX capabilities within hours instead of months or weeks. They platform can be used for performance testing, regression testing and ongoing monitoring to accelerate the customer experience innovation lifecycle (CXIL). Cyara provides leading-edge solutions to some of the most recognizable brands in the world. Every day, millions of flawless customer interactions are delivered by organizations utilizing the Cyara Platform.

Agero achieves 24x7 reliable Visual IVR for roadside assistance with Cyara

Agero

Robert Sullivan

Senior Director, Infrastructure Engineering & Technology Shared Services

Aircall improves visibility over call connectivity and audio quality, elevating customer experience for its cloud contact center users

Aircall

Paul Rousselle

Strategic Project Manager

Empowering Efficiency and Scalability in Telecommunications Testing

AT&T

Steve Correa

Senior System Engineer

How ATOS used Spearline (now Cyara) products to proactively approach to resolving global customer line quality issues

Atos

Stamatios Papadatos

CCS NA IT Telecom Lead Architect

Australian Government Department of Defense achieves 15% reduction in talk time (73s per call) with Cyara

Australian Government Department of Defense

Luke Johnston

Business Integration Coordinator

Blue Shield of California achieves 24x7 end-to-end CX monitoring and faster incident resolution with Cyara Pulse

Blue Shield of California

Richie Gass

Senior Manager of Telephony and Conferencing Services, IT

collaborationroom.ai - Customer Case Study

collaborationroom.ai

Sameer Maini

Chief Executive Officer

Cvent primarily use Spearline (now Cyara) to detect and alert them to any issues with their support numbers through a campaign of automated test calls

Cvent

Charles Paguio

Enterprise Services Principal Engineer

Electrolux achieves weeks-to-hours testing and real-time CX visibility with Cyara

Electrolux

Juliano Tripodi

Agile Delivery Lead

Equiniti achieves real-time CX visibility and reduced costs with Cyara Pulse

Equiniti

Grzegorz Zablyszcz

Unified Communications Manager

When Chatbot Models Fall Into Place

Fortune 500 Company

Forty 7 Ronin achieves faster, higher-quality IVR delivery with Cyara

Forty 7 Ronin

Mark Stallings

Managing Consultant

How Global Call Forwarding have seen a significant improvement in reliability and flexibility since testing their numbers with Spearline (now Cyara)

Global Call Forwarding

Alain Rodriguez

Senior Technical Support Manager

Global Financial Institution rescues failing IVR upgrade and cuts QA costs with Cyara

Global Financial Institution

Global Technology Company achieves on-time ACD migration and 65,000 tests in 8 weeks with Cyara

Global Technology Company

IBM achieves rapid, low-risk dynamic IVR deployment and 50–75% testing resource reduction with Cyara

IBM

Arthur Gomes

Managing Consultant

Leading Canadian Financial Institution achieves full ROI in 3 months and improved chatbot reliability with Cyara Botium

Leading Canadian Financial Institution

Leading Global Bank achieves 25% faster releases and automated IVR testing with Cyara Velocity & Pulse

Leading Global Bank

Leading UK Energy Provider achieves zero customer complaints and higher customer satisfaction with Cyara

Leading UK Energy Provider

Leading US Health Insurance Provider achieves 2–3 week deployment sprints and major testing time reductions with Cyara

Leading US Health Insurance Provider

Major Australian Bank achieves dynamic, resilient contact center — 80% faster testing & 99.7% voice quality — with Cyara

Major Australian Bank

Major Home Improvement Company achieves 1-3 hour weekly regression testing and stronger QA with Cyara Velocity

Major Home Improvement Company

Major Retail Bank achieves unified, real-time contact center visibility and CX monitoring with Cyara Pulse

Major Retail Bank

Major UK Bank achieves 90–95% test coverage and 3x faster CX assurance with Cyara

Major UK Bank

Major US Insurance Company achieves faster, automated omnichannel CX testing with Cyara

Major US Insurance Company

Major US Retailer achieves rapid Black Friday recovery and 97% faster testing with Cyara

Major US Retailer Company

New Zealand Ministry of Social Development achieves 40% cut in manual testing and faster time-to-market with Cyara

Ministry of Social Development

Brent Ludlam

Voice Manager

National Australia Bank achieves 87% reduction in at‑home IT issues and 4 hours saved per incident with Cyara ResolveAX

National Australia Bank

Caroline Trang

Tech Product Manager

National Australia Bank achieves consolidation of 36 contact centers into one virtualized platform with Cyara

National Australia Bank

Graham Cronin

Head of Network Services

National Australia Bank achieves 50% reduction in testing team and improved speech-recognition accuracy with Cyara

National Australia Bank

Sam Jackal

Program Manager, Direct Voice Channels

Empowering NatWest’s Digital Assistant for an Improved Customer Connection

NatWest Group

Zachary Greenan

Cora NLU Product Owner

Pitney Bowes achieves 40% faster IVR testing and a seamless contact center migration with Cyara

Pitney Bowes

April Del Angel

Manager Technology Solutions

How Spearline (now part of Cyara) helped Remote Legal to improve their CX testing and provide a seamless and reliable experience for their clients

Remote Legal

Alex Rodriguez

Senior Director of Technology

Salesforce achieves a 99%+ connection rate and improved call visibility with Cyara Voice Assure

Salesforce

David Conway

Lead Systems Engineer

How Salesloft Enhanced Call Quality Diagnostics with Cyara qualityRTC

Salesloft

Albert Liu

Senior Manager of Channel Health Engineering

Sky achieves stable, high-quality customer experience and cost-efficient testing with Cyara

Sky

Rob Quigley

CT Operations Manager

Streamlining SNCB's Social Media Chatbot

SNCB

Jeffrey De Meulemeester

Digital Assistants Manager

How Talkdesk uses qualityRTC to run WebRTC connection tests to highlight agent connection or quality issues

Talkdesk

Jacob Rivers

Director of Network Engineering

Transforming Customer Experience With Automated Testing at TD Bank Group

TD Bank

Pavan Madireddy

Associate Vice President

Thirty-One Gifts avoids busy signals and restores 50% call capacity with Cyara

Thirty-One Gifts

Chuck Sunker

Manager, Consultant Support Systems

UK Financial Services Leader cuts testing time by two-thirds and raises IVR satisfaction by 15 points with Cyara

UK Financial Services Leader

US Retail Energy Leader achieves two-month project reduction and under-24-hour regression testing with Cyara

US Retail Energy Leader

Vitality achieves agile cloud migration and QA readiness with Cyara

Vitality

George Seddon

Group Contact Routing Manager

Vodafone NZ achieves proactive CX monitoring and faster issue resolution with Cyara

Vodafone

Phillip Moore

Operations and OSS Manager

How QBox (Now Cyara) Improved TOBi across 15 Markets

Vodafone

Leonid Mishkind

Principal Manager AI Platforms

Walsh Media achieves objective, measurable voice‑prompt clarity and competitive benchmarking with Cyara

Walsh Media

Tim Walsh

President

Westpac achieves 80% reduction in misrouted calls and halves testing costs with Cyara

Westpac

Zoom achieves proactive global call-quality monitoring and increased uptime with Cyara Voice Assure

Zoom

Arnie Chencinski

Senior Voice Network Engineer

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