Case Study: Forty 7 Ronin achieves faster, higher-quality IVR delivery with Cyara

Forty 7 Ronin Accelerates CX Delivery for Client

Forty 7 Ronin is a consulting firm that builds and tunes IVR systems for Genesys contact center environments. They were engaged by an international financial services company to deliver a self-service IVR for loan status, payments, payoff and account updates, but the project stalled because the existing contact center software, APIs and web services had not been maintained — creating a need to accelerate development without sacrificing quality.

Forty 7 Ronin used the Cyara CX Assurance Platform to document a baseline, automate test‑script creation, and run automated UAT, regression and load tests each sprint (including data‑driven tests with stubs while backend services were updated). This approach found and fixed issues faster (including a critical authentication path the night before launch), improved test coverage and collaboration, accelerated delivery, and enabled a flawless go‑live.

Forty 7 Ronin

Mark Stallings

Managing Consultant