Case Study: Global Call Forwarding improves phone number quality and reliability with Cyara

How Global Call Forwarding have seen a significant improvement in reliability and flexibility since testing their numbers with Spearline (now Cyara)

Global Call Forwarding needed a more reliable and cost-effective way to test the quality and performance of its phone numbers, instead of relying on freelancers for one-off checks. The company turned to Cyara, using the Spearline testing platform, to improve number reliability, flexibility, and consistency in its customer experience assurance process.

Cyara implemented in-house number testing on its platform, giving Global Call Forwarding frequent, objective audio quality results with PESQ scores and the ability to test across in-country mobile networks. The impact was significant: Global Call Forwarding reduced time and costs, avoided expensive freelancers, and gained more dependable testing with measurable audio quality data.

Global Call Forwarding

Alain Rodriguez

Senior Technical Support Manager