Case Study: Major UK Bank achieves 90–95% test coverage and 3x faster CX assurance with Cyara

How Partnership With Cyara Enabled a Major UK Bank To Maintain Its High CX Standards

A major UK retail bank undergoing a cloud and contact-center transformation faced rising costs, constrained release windows and a heavy reliance on manual IVR testing that required 15 people in a two-day window. These limitations reduced test coverage, slowed releases and eroded trust in IT at a time when the bank needed to scale CX reliably across voice and digital channels.

By deploying Cyara’s Velocity (automated functional/regression testing), Pulse (CX monitoring) and Cruncher (performance testing), the bank expanded coverage to 90–95%, cut the testing team from 15 to 5–6 people, and reduced regression cycles to an hour or less — a threefold speed improvement. The changes lowered costs, ensured the platform could perform at scale, and restored confidence in IT as a source of CX solutions.