Case Study: Atos proactively resolves global phone number quality issues with Cyara

How ATOS used Spearline (now Cyara) products to proactively approach to resolving global customer line quality issues

Atos, a global provider of voice services and support for customer interaction centers in 140+ countries, faced a challenge in detecting phone number service interruptions and understanding call quality across a complex telecom network. Before working with Cyara, issues often went unnoticed until customers reported them, and Atos lacked objective audio quality data and relied on a manual, time-consuming ticketing process.

Using the Cyara Agentic Platform, Atos was able to proactively identify and address global phone number quality issues, helping speed up issue detection and resolution. The solution gave Atos clearer visibility into call experience and helped reduce mean time to restore service by streamlining the response process.

Atos

Stamatios Papadatos

CCS NA IT Telecom Lead Architect