Case Study: Major Home Improvement Company achieves 1-3 hour weekly regression testing and stronger QA with Cyara Velocity

How a Home Improvements Brand Relied on Cyara to Accelerate Change and Bolster QA

A British multinational home repairs and improvements company with a subscription model—headquartered in the UK with a large US presence and 7,400+ employees—relied on voice for 90% of customer interactions and needed to modernize legacy voice systems while adopting Agile and cloud hosting. Its federated structure made consistent testing difficult, NLP/IVR rollouts were delayed, and regression testing lagged—especially in the US—raising the risk of customer-facing CX issues that could undermine the trust central to its growth.

The company created a dedicated QA team and deployed Cyara Velocity, using Call Explorer to build customizable, automated test campaigns. As a result, a 2–3 person team now completes weekly regression testing in 1–3 hours, enabling faster sprints, smoother IVR updates, and greater confidence in CX delivery—reducing risk and helping the business scale while preserving the trust essential to its subscription model.