Case Study: Zoom achieves proactive global call-quality monitoring and increased uptime with Cyara Voice Assure

A prominent brand, offering local access numbers to facilitate conference participation from anywhere in the globe

Zoom, the global video-first communications platform, needed to ensure high-quality connections for customers calling its local access numbers worldwide. Because toll-free and in-country numbers can’t be dialed from outside their jurisdictions, Zoom lacked visibility into call performance, leading to reactive issue detection and potential customer experience problems.

Zoom deployed Spearline Voice Assure (now part of Cyara) to run scheduled, country-level tests with a flexible dashboard and proactive alerts. The solution enabled faster issue identification, reduced troubleshooting time, proactive provider management, higher uptime and audio quality, and independent evidence of call performance for improved customer experience.

Zoom

Arnie Chencinski

Senior Voice Network Engineer