Case Study: Leading US Health Insurance Provider achieves 2–3 week deployment sprints and major testing time reductions with Cyara

Leading US Health Insurance Provider Automates Testing to Achieve Quality @Speed

A leading U.S. health benefits company serving tens of millions needed to accelerate time-to-market for its critical IVR systems. Their development and testing processes were largely manual and sequential—deployments took 5–8 months, System Integration Tests ran 55 hours and UAT 44 hours, load testing and monitoring were inadequate, and issues during high-volume periods (like open enrollment) led to serious outages.

The company implemented Cyara’s Automated CX Assurance Platform to automate functional, regression, load and monitoring tests, integrate with CI/CD via REST API, and build 1,500–2,000 test cases plus regular load simulations of tens of thousands of calls. As a result they shifted to 2–3 week sprints, reduced SIT time by 54%, UAT time by 84%, production execution time by 75%, established 24x7 IVR monitoring, and improved capacity validation and overall CX reliability.