Case Study: Global Technology Company achieves on-time ACD migration and 65,000 tests in 8 weeks with Cyara

Global Technology Company - Customer Case Study

A global technology leader with more than 130,000 employees and a strong emphasis on customer experience faced a major challenge when the pandemic delayed its automated call distribution (ACD) cloud migration for 25 countries in EMEA and APJ. A 12-month migration and testing plan had to be compressed into eight weeks to perform user authentication testing across 25 countries and 22 languages, with limited language resources and high risk to customer experience if defects reached production.

By deploying Cyara Velocity, the company automated testing and completed 65,000 tests in eight weeks, allowing the ACD launch to proceed on schedule. Two people accomplished work that would have required about 30 full‑time staff, and the organization now runs continuous, large-scale testing—handling over 2,000 call-hours per cycle—so issues are detected and resolved much faster and more accurately.