Case Study: Leading Global Bank achieves 25% faster releases and automated IVR testing with Cyara Velocity & Pulse

IVR Automation Testing Delivers Vast Efficiency Upgrades for a Global Bank

One of the Netherlands’ largest banks — with 32,000 employees, offices in 15 countries and €180 billion in assets under management — set out to reinvent customer experience with a digital‑by‑design strategy. Their effort was hampered by slow, costly IVR testing: every change required native‑Dutch manual testers, elongating release cycles and limiting the team’s ability to respond quickly to customer needs. The bank needed to drive testing efficiency, cut costs and accelerate deployments.

They implemented Cyara Velocity and Cyara Pulse to automate IVR testing and integrate tests into their CI/CD pipeline. Within six months they automated 70% of IVR regression tests and the CI/CD process, eliminated reliance on Dutch native speakers, reduced manual testing by 2 FTEs, cut regression testing from one day to one hour, and shortened release cycles by 25% (from four to three weeks) while accelerating time‑to‑market to as little as two weeks — positioning the team to move toward daily builds and releases.