Case Study: Leading Canadian Financial Institution achieves full ROI in 3 months and improved chatbot reliability with Cyara Botium

Leading Canadian financial institution recoup their total investment in just 3 months using Cyara Botium

A leading Canadian financial institution with 15 multilingual chatbots faced heavy reliance on manual testing, frequent and unpredictable traffic spikes, undetected downtime and long customer wait times, plus added complexity from backend integrations needed for personalized financial answers. These challenges threatened customer experience and strained live agents as the bank scaled its AI-powered mobile banking and Virtual Assistant initiatives.

The bank adopted Cyara Botium for end-to-end conversational AI testing and monitoring, enabling comprehensive automated, multilingual test coverage and continuous visibility into chatbot performance. Within three months they recouped their investment, reduced QA headcount (from four–five testers to two) while improving automation, transparency and decision-making, lowered wait times and advisor transfers, and demonstrated clear ROI that unlocked further chatbot and AI investment.