Case Study: Remote Legal achieves seamless, reliable CX with Cyara

How Spearline (now part of Cyara) helped Remote Legal to improve their CX testing and provide a seamless and reliable experience for their clients

Remote Legal, a court reporting service with a virtual platform, faced challenges troubleshooting audio and video issues, tracking concurrent sessions, and measuring performance improvements. To improve testing and monitoring, they partnered with Cyara using testRTC and watchRTC.

Cyara helped Remote Legal automate 100% of regression testing across two browsers, begin mobile automation, and run API/load/stress testing to fine-tune its WebRTC SDK. The result was faster troubleshooting, better audio/video quality, more efficient infrastructure planning, and a stronger, more reliable video conferencing experience for clients.

Remote Legal

Alex Rodriguez

Senior Director of Technology