Case Study: Vodafone Germany achieves 47% CAPEX & 68% OPEX reduction and improved corporate customer satisfaction with Comarch Next Generation Service Assurance (NGSA)

Vodafone - Customer Case Study

Vodafone Germany faced falling revenues, increasing competition and regulatory pressure while pushing to grow its corporate and enterprise customer base — a shift that required tighter SLAs, customer-specific monitoring and greater operational efficiency. To address these challenges Vodafone Germany engaged Comarch and deployed Comarch Next Generation Service Assurance (NGSA) as part of an OSS consolidation and transition program.

Comarch’s NGSA replaced three legacy fault and service management systems, consolidating monitoring of more than 750,000 NEs and delivering measurable savings: 47% lower CAPEX, 68% lower OPEX and over 30% reduced costs for future OSS integrations. The Comarch solution provided fully integrated customer, service and resource monitoring, enabled proactive service- and customer-impact analysis for 200+ services and 150+ top corporate customers, shortened problem resolution times through alarm reduction and automation, and improved service quality — all on a scalable platform now supporting multiple Vodafone operators.

Vodafone

Shane Gaffney

Director of OSS