Case Study: Vodafone Germany achieves improved customer experience and scalable billing with Netcracker Revenue Management

Vodafone Germany Expands Revenue Management and Billing Relationship with Netcracker to Improve Customer Experience

Vodafone Germany, a leading German telco serving tens of millions of customers, expanded its relationship with Netcracker to address rising customer expectations and the operational challenge of bringing new cable subscribers onto a unified billing platform. Faced with the need for a more agile, scalable and reliable revenue management system to support personalized, on‑demand digital bundles, Vodafone sought to modernize its billing to improve customer experience and meet evolving business requirements.

Netcracker extended its Revenue Management solution to onboard Vodafone Germany’s cable subscribers, delivering a cost‑effective, scalable platform that supports personalized service bundles and faster time to market. The upgrade reinforced the long‑standing partnership, validated Netcracker’s solution in production, and positioned Vodafone to scale operations while meeting its near‑ and long‑term customer experience and business objectives.

Vodafone

Frederic Vanoosthuyze

Chief Information Officer