Case Study: Vodafone achieves 70%+ core process automation and real-time insights with SAP Ariba

Vodafone Accelerating the Pace of Innovation with End-to-End Processes and Intelligent Technologies

Vodafone, a global telecommunications leader serving hundreds of millions of customers and around 100,000 employees, faced fragmented legacy ERP systems, heavy customizations, and wide process variability across countries that limited real‑time insights and drove poor employee experience. The company needed to standardize and automate end‑to‑end processes to improve data visibility, speed decision‑making, and free people to focus on higher‑value work.

Working with Accenture and SAP MaxAttention, Vodafone consolidated onto a single SAP S/4HANA instance and the SAP Business Technology Platform, standardizing ~85% of core processes across 24 countries and automating >70% of core flows. The 18‑month migration delivered one version of the truth, faster analytics (spend analysis in ~500 ms), a smaller database (22 TB → 7 TB), elimination of 26% legacy localizations, faster month‑end closes, higher efficiency and lower errors, and measurable employee NPS and procurement agility (e.g., changing payment terms for 6,000 suppliers in 2–3 days).

Vodafone

Ignacio Garcia

Chief Information Officer Corporate Systems