Zendesk

1-Stop

Alex Wood

Head of Customer Service

123 EDI

63 Moons Technologies

Dhinakar Harinath

Head of Operations & Customer Success

99Designs

Zach Kulas

Director of Global Support

ABBYY

Steven Cronin

Vice President of Global Support

Absorb Software

Darren O’Connor

Manager of Global Client Advocacy

Accent Group Limited

Mark Rizza

Head of Supply Chain

Accor

Christopher Douglas

Director of Member Services, Pacific

ACLU

Justin Birdsong

Associate Director of Enterprise Database Systems

Acquia

Kent Gale

Senior Director Global Support Innovations

AdRoll

Sam Trachtenberg

Senior Director of Operations

Adslot

Vanessa Holden

‎Head of Client Services

Age of Learning

Tim Rondeau

VP of Customer Care

Agoda

Roland Wang

Director of People Technology, Planning & Analytics

allbeauty.com

Chris Le Cheminant

allbeauty.com

AllSaints

Sarah-Jayne Grabiec

Global Customer Experience Manager

amaysim

Peter James

Head of IT and Operations

AMBOSS

Roman Georgi

Director of Customer Support

American Expediting

Kirk Serjeanston

Chief Information Officer

Ascendo

Ascent360

Atom Finance

Auctane

Chris Karp

Chief Customer Officer

Aurora Fashions

Maria McCann

Customer Service Philosophy

Automattic

Kristina Nikolova

Director of Support Operations

AVE Living

Emily Johnson

Senior Director of Business Development

Avid Ratings

Erin Willemsen

Director of Client Support

Azerbaijan

Anar Aliyev

AZAL Public Relations Specialist

Azimo

Kevin Miodek

Head of Customer Support and Operations

b8ta

Tomohiro Haruyama

Senior Business Development Manager

Baleària

Alessandro Zollino

Director of Customer Experience

Baublebar

Nina Alexander-Hurst

VP of Customer Experience

Bauhaus

Bea Niewiara

Contact Center Manager

Beatclub

Beloit College

Adam Dinnes

Manager of Services and Support

Big Fish Games

Jeremy Fair

Sr. Manager of Operations Business Systems

BigTent

Rosa Terrazas

Director of community support

Bill.com

Ashish Patel

Director of Customer Support

Bing Lee

Nigel Price

Head of E-commerce

Biobot

Phil Kowalski

Director of Customer Success

Birchbox

Leanna Nazzisi

Customer Operations Coordinator

Bitly

Brad Harris

Global Customer Support Director

Black Rifle Coffee Co.

Heather Collins

Customer Engagement Manager

BlendJet

Kathryn O’Malley

VP, Customer Experience

Bloom & Wild

Isobel Mills

Lead Customer Delight Manager

Bolt

Toby Humphrey

Product Manager for Customer Support

Bombas

Drew Stadler

Head of Happiness

BombBomb

Jonathan Bolton

SVP of Operations

Box

Jon Herstein

SVP Customer Success

BoxyCharm

Anna Skidmore

Vice President, Customer Experience

BrandMuscle

Brandon Tidd

Manager, Local Marketing Support

Brayola

Fiona Abrams

Director of Communications and Customer Service

Brightidea

Anthony Madama

Technical Support Manager

BrowserStack

Prasun Choudhury

Head of Customer Support

BtcTurk | PRO

Murat Tacer

Head of Operations

Buffer

Ross Parmly

Customer Advocacy Manager

Bukalapak

Tine Ervina Effendi

Associate Vice President of Customer Satisfaction Management

CALE Parking

Jeff Nethery

Customer service director

CallHub

Tarun Gulati

Customer Service Team Lead

Calm

Calvert County, Maryland

Ruthie Buckler

Special Projects Program Manager

Calvert County, Maryland

Ruthie Buckler

Special Projects Program Manager

Carbon Guerrilla

Peter James

Propaganda and Propagation Manager

Careem

Anis Laghzaoui

Director of Vendor Management & Experience

CARET

Daniel Prouty

Business Analyst

Cargas

Pamela Morrissey

Director of Support

Carousell

Chloe Ng

Internal Products Specialist

Carsales

Shaun Wilton

Customer Service Group Manager

Catapult

Thomas Powers

Vice President of Product Support

Catawiki

Melanie Maury

Project Manager – Customer Support

CCI Systems

Jacob Shields

Call Center Senior Manager

CDNetworks

HyungKyo Jeong

SOC Team Manager

Central Desktop

Mark Fordham

Director of Services

Charity: Water

Kaitlyn Jankowski

Supporter Experience Manager

Chime Financial

Haley Lay

Senior Systems Manager

Chubbies

Joel Ivey

Head of Customer Experience

Chupi

Circles.Life

Tinesh Raj

Customer Service Operations Manager

City of Hampton

Leslie Fuentes

Director of IT

City of Portland

Josh Mitchell

Consulting Product Manager

City of Saint Paul

Drew Nelson

Digital Services Manager

City of Seattle

Nathan Torgelson

Director of SDCI

ClassPass

Sarah Vanden Broek

Senior Manager of CX

Cleverbridge

Joe Schnaufer

Global Director of Customer Support

Coda Payments

Bharati Amarnani

Global Customer Support Director at Coda Payments

CoinJar

Charles Goodman

Client Manager UK

Compass

Amy Velligan

Director of Support

Compete, Inc.

Lindsey Mark

Content and Training Manager

Connect and Heal

Linish Theodore

Assistant Vice President of Customer Experience

Connective

Tim McMinn

Training and Support Manager

Conrad Electronic

Sven Wachtel

Senior Director Customer Care DACH

CoreLogic

Sarah Edwards

Executive, Client Experience

Corkcicle

Laura Walden

eCommerce Operations Manager

Cotton On Group

Luke Wallace

Customer Service & Engagement Manager

Coursera

Michael Robichaud

Manager of Support Product

Credit Union of Colorado

Mitch Rosenbaum

Senior Vice President of Marketing and Digital Services

CrowdSPRING

Mike Samson

Co-founder

Cubic Telecom

Pat Phelan

Co-founder and Director of Products & innovation

Dailymotion

Giovanni Berthelot

Head of Customer Support

DANA

Juan Almer Siregar

Head of Customer Care

Daniel Wellington

Anton Blom

Customer Service Manager Europe

Deckers Brands

David Williams

Director of Online

Degreed

Kevin Barry

VP of Global Technical Services & Support

Deliveroo

Jude Kriwald

Operations Manager

Denver Broncos

Gil Bencomo

CO, IT engineer

Department of Agriculture-Agricultural Credit Policy Council

Norman William Kraft

Chair of the Committee On Anti-Red Tape

Deputy

Tim O'Mahony

Global Customer Support Director

DevFactory

Rahul Subramaniam

Chief Executive Officer

Discord

Danny Duong

Director of Customer Experience

Discord

Danny Duong

Director of Customer Experience

DiscoverCars

Guleysha Hasanova

Automation and Helpdesk Manager

DistroKid

Jasen Samford

Director of Artist Relations

Dollar Shave Club

Trent Hoerman

Senior Program Manager

Dorm Room Movers

Leor Lapid

Co-Founder

Dorm Room Movers

Steve Lacoss

Supervisor of Production

dotMailer

Skip Fidura

Client Service Director

Dreams

Julian O’Hare

Customer Service Controller

Drizly

Brian White

Director of Customer Experience

Dutch Bros Coffee

Angie Veek

Senior Director of Customer Experience

DYME

Lawrence Lewis

Senior Director of Client Services

Early Learning Indiana

Chris Alexander

Solution Center Director

Easy Taxi

Dennis Wang

Co-Founder and Co-CEO

Ebates

Dylan Campopiano

VP of Member Services

EBP

Grégoire Leclercq

Deputy Managing Director

EBP

Grégoire Leclercq

Deputy Managing Director

EBP Group

Marie Amiot

Director of the International BU

Edmunds.com

Justin Smith

Manager

Eight Eleven Group

Jake Baldwin

IT Operations Manager

Element Electronics

Kammie Larkin

Customer Service Manager

Elkhart

DJ Rhoades

Technical Services Manager

EquiSoft

Christine Bérubé

Director of Customer Success

ESL Education

Clément Duay

Assistant Product Director and Business Analyst

Esusu

Jessica Hannes

Director of Support

eToro

Eurail.com

Mireille Verweij

Head of Customer Service

Events DC

Albert DeGregorio

Director of Digital Workforce and Technical Partner Operations

Evernote

Gerald Hastie

Director of Global Customer Experience

Expedia

Mike Cartwright

Chief of Partner Solutions

Faberlic

Dmitrii Vertiporokh

Director of Digital Development

FABRIC TOKYO

Tomoko Sasaki

Manager of Customer Success Team

Fairfax Media

Andrew Porter

Director of Customer & Subscriptions

FairPrice Group

Rachel Foo

Head of Customer Service

FanMail Marketing

Fave

Dilhany Jayawardena

Regional Head of Operations

Federal Communications Commission

Dustin Laun

Contractor and Senior Advisor of Innovation and Technology

Feed.

Aurore Galland

Customer Support Happiness Manager

Fender

Darren Antram

Director of Sales Operations

Finalcad

David Vauthrin

Co-Founder and CMO

First Utility

Rob Harris

Head of Customer Service Platforms

Firstbase

Winnie Mulumba

VP of Customer Experience

Fiverr

Reuben Furmanski

Haed of Customer Support

FoodPanda

Jorge Vernetta

Global Operations Manager

Forever New

Matt Keays

General Manager of IT

Fossil Group

Zac Garcia

Manager of Global Customer Care Operations

Foundant Technologies

Jake Sharp

Senior Manager of Support Delivery

Four Seasons

Four Winds Casinos

Jessica Hargett

iGaming Support Manager

Foursquare

Tracey Churray

Director

Fox Sports

Fred IT Group

Kerri McLellan

General Manager of Customer Experience

Freedom

Stacey Zavattiero

Customer Experience Manager

Freese and Nichols

FreshBooks

Alex Cowan

Director of Customer Experience

Freshly

Colin Crowley

Vice President of Customer Service

ftrack

Andrew Lawrence

Global Head of Customer Support

Fullscript

Marcus Sinclair

Head of Customer Success

FullStory

Kailee Urban

Head of Customer Support

Furlenco

Nirupam Daniel Bose

Director of Customer Success

Fútbol Emotion

Daniel Hsu

eCommerce Manager

G.M. Tour & Travel

Kit Sananwathananont

Managing Director

Galls

Jim Dugan

Chief Revenue Officer

Gawker

Greg Takayama

Product Lead

GCash

Joanne Avendano

Vice President of Customer Experience

Geckoboard

Luis Hernandez

VP of Customer Success

Getaround

Isaac Wexman

Customer Happiness Team

GetGo

Farhan Sidek

Head of Customer and Community Experience

Ghd

Spencer Hudson

Global Technical Solution Manager

GHVP

Maxwell Ruppersburg

Director, Office of Supportive

GitHub

Barbara Kozlowski

Senior Director of Global Support

GlassesUSA.com

Doron Pryluk

Senior Vice President of Customer Experience

Glofox

Philip Lynch

Customer Service Manager

GoFundMe

Morgan Wood

Head of Customer Happiness

Going

Rob Medina

Director of Member Success

Grapevine

Shylene Sanchez

Director of Technology Support

greytHR

Vijayendra Chaturvedi

General Manager of Product Support

Grill'd

Mellissa Coulter

Marketing Manager

Groupon

Joe Harrow

Director of Customer Service

Grove Collaborative

Aashley Malsbury

Community Happiness Systems Manager

GrubHub

Michael Wireko

Director, Care Support

Grupo SOMA

Virgínia Santana

Customer Experience Manager

Guesty

Doron Pryluk

Director of Customer Solutions

Handy

Dylan Henry

Director of Customer Experience

Harbor Path

Ken Trogdon

President

Harris Farm Markets

James Kerridge

Online Operations Manager

Harry's

Katie Rogers

Senior Director of Customer Experience

HeartFlow

Chris Manuel

Leads Customer Support Team

HeliosX

Fabrice Dowling

Global Head of Customer Care

Hello Sugar

Austin Towns

Chief Technology Officer

Hibob

Ben Ellis

Customer Success Operations Manager

Homebridge

Ben Chapman

Director of Client-facing Experience and Analytics

Honeylove

Trevor Humphrey

VP of Customer Experience

Hootsuite

Carrie Wilson

Vice President, Global Customer Support

HotDoc

Agnes So

Support Knowledge and Content Manager

Hotjar

Coleen Bachi

Director of Customer Success & Support

Huckberry

Michael Ichioka

Head of Customer Experience

iCard

Maria Angelova

Customer Service Manager

Ideagen

Dave Stott

Head of Customer Experience and Support

Illinois Court

Jessica Acosta

Court Guide

Immunotec

Alfredo Russ

Global Customer Service Director

Impossible

Gabrielle McCobin

Senior Manager of Customer Advocacy

In Exchange

Lars Andersson

Head of Department

In Good Taste

Zach Feinberg

Co-Founder

Indigov

Alexander Kouts

Founder and CEO

Infinity

Valentina Consalvo

CRM and Customer Care Manager

Ingersoll Rand

Kelly Dees

Vice President of Global Customer Experience

Ingram Content Group

Nina McClain

Vice President of Customer Care

Instacart

Jeremy Flanagan

Customer Ops Project Lead of Tools

InVision

Brandon Wolf

Vice President of Customer Support

Jackpots

Urs Klingler

Customer Service Manager

JetBrains

Jiří Fait

Helpdesk Administrator

JibJab

Alessandra Souers

Brand Director

John Lewis Partnership

Raphael Hewett

Benefits Marketing and Publicity Manager

John Lewis Partnership

Raphael Hewett

Benefits Marketing and Publicity Manager

JOYCITY

Yeh Ji Choe

Global Business Team Manager

Junkyard Golf Club

Ruth Derry

Customer Service Manager

JustCo

Wan Sing Kong

Founder and CEO

JustGiving

Huu Anh Chu

Head of Customer Experience

Kaizen Gaming

Lefteris Klimentidis

Head of Customer Service

Kajabi

Jared Loman

VP of Customer Experience

Keen

Evan Israel

Operations Specialist & Project Liaison

Khan Academy

Laurie LeDuc

Head of Community Support

Klook

Colin Au

Vice President, Customer Experience Group

KOJ Group

Osman Jamjoom

Head of Omnichannel

KRAFTON

Nakhyun Sung

Global Customer Support Manager

Kreditech

Pinaki Nanda

Systems Administrator

L'Oreal

David Desinger

ETNEHS Technician

Lang.ai

Jorge Penalva

CEO & Co-Founder

LATAM Airlines

Monica Obando

Senior HR Manager

Latitude

Adam Howell

Customer Operations Manager

Le Tote

Aubrie Rice

Customer Development Manager

Le Tote

Lauren Miller

VP of Marketing

LearnSignal

Alan Lynch

Head of Education and Customer Services

Leboncoin

Sabrina Amiri

Head of Content and Customer Service

LendingClub

Alina Doyle

Specialist

Liberty London

Ian Hunt

Director of Customer Services

Life Fitness

Allyson Olsen

Director of Customer Care and Support

Lightspeed

Dan Ross

Support Operations Manager

Limeade

Ryan Putnam

Director of Customer Service

LimeBike

Noah Bond

Growth Marketing Manager

Lincoln Investment

Guru Rao

Vice President of Applications Development

LINE MOBILE

Anuchit Khamnoi

Head of Customer Service

LJ Hooker

Ian Iglesia

Manager of the Support Centre

Loft

Bruno Domingues

Lead Program Manager

Lonely Planet

Ellie Simpson

Traveller Communications Analyst

Love, Bonito

Dione Song

CEO

Lovevery

Emily Sarver

VP, Customer Experience

Luma Health

Kristina Kemp

Director of Customer Success

Lush

Naomi Rankin

Global CX Manager

Made.com

Dee Kumar

Head of Customer Services (UK)

Madhive

Magazine Luiza

Beatriz Menezes

Service Manager

MailChimp

John Turner

Business Solutions Manager

MakeSpace

Sean Benedict

CX Operations Manager

ManageBac

Kieran Tully

Director of Customer Success

Match Group

Alice Curry

VP of Member Services

Mediaocean

Stephanie Dorman

Senior VP of Client Services

Medidata

Jason Martin

Vice President of Global Customer Care

Medline

Billy Abrams

Executive Vice President, Distribution

Mendelics

Elaine Regis

Service Manager

Mercuryo

Phil Andrews

Head of Customer Operations

MessageMedia

Rochelle Halpin

Head of Operations

Micro Center

Beth Held

Director of Call Center Operations

Microverse

Lydia Freeman

Head of Customer Success

Miinto

Konrad Kierklo

CEO

Miko

Sandeep Jindal

Vice President of Customer Experience

Minor Hotels

K’lee Challinger

Social Media Optimization and Real-time Customer Service Manager

Missouri Star Quilt Company

Wendi Mills

Customer Service Manager

Mizuno

Whitney Conner

Director of Customer Support

Mizzen+Main

Sabrina Abney

Director of E-commerce

ModCloth

Audrey Griffith

Customer Care Manager

Modsy

Natalie Engel

Business Operations Analyst

Monese

Lauri Haav

Head of Customer Loyalty

MongoDB

Joe Stafford

Director of IT

Moo

Dan Moross

Director of Customer Experience

Moonfruit

Wendy Tan White

founder and CMO

Mortgage Coach

Jacob Gibbs

Director of IT/QA Support Services

Motel

Lucy Hussey

Customer Service Manager

Movile

Suzana Bueno

Customer Happiness Leader

Mr. Green

Jesper Kärrbrink

Chief Executive Officer

MTData

Christopher Pryde

Customer Support Manager

MTN Ghana

Jemima Kotei Walsh

Chief Customer Relations Officer

Mukuru

Mika Stuttaford

Digital Product Journey Manager

MyDeal

Caitlin Moore

Customer Service Manager

MYOB

Chris Sinclair

Delivery Manager

mySugr

Anne Kainz

Customer Support Lead-Global

NatureBox

Sierra Schwidder

Customer Experience Manager

Neo Financial

Shannon Burch

Head of Experience

Netwealth

Matt Heine

Joint Managing Director

New Zealand Post

Rob Holmes

Strategic analyst

Nexon

Barry Schwartz

Associate Director of Customer Support

NEXT

Raz Razaq

Head of Customer Contact Experience Technology

Nexters

Alexander Yugai

Support Operations Manager

NHS Digital

David Hodnett

Head of Operations

NHS Greater Glasgow And Clyde

Graeme Carmichael

Financial Accountant

Noissue

Augie Gruar

Chief Operating Officer

Nottingham Trent University

Mike Day

Director of Information Systems

Novo

Brian Kale

Head of Customer Success

NSW Government Licensing Service

Rahul Dutta

Head of Technology

Nubank

Dennis Wang

Vice President of Operations

Nutrisense

Dillon Sawyer

Manager of Customer Success

NYX Gaming Group

Steve Ross

Head of U.S. Customer Service

o9 Solutions, Inc.

Lohith S

Customer Success Director

Ohio Wesleyan University

David Soliday

Instructional Technologist

OLA

Sankar Rao Amburkar

Director of Products

Olala Homes

Ittai Savran

Chief Executive Officer

OLX

Cynthia Toral

Product Owner

Omada Health

Bill Dougherty

Vice President of IT and Security

One Medical

Ian Wolfley

Manager of Product and Technology Support

OnePlus

Tom Bruno

Service Strategy and Operations Lead

OneSkin

Jessica-Rose Garcia

CX and Support Manager

Openly

Tim Kyse

Vice President of Customer Experience

OpenTable

Russ Gangloff

Director of Customer Support

Optimizely

Andrew Schreiner

Director of Customer Success Operations

Orica

Peter Leckie

Senior Manager of Digital Solutions Global Commercial & Support

Outreach

Ruth Frantz

Director of Technical Support

Oz Hair and Beauty

Guy Nappa

Chief Operating Officer

Pair Eyewear

Nathan Kondamuri

Co-Founder and Co-CEO

Pair Eyewear

PaperCut

Anthony Nicola

Technical Support Manager

Papier

Suzanne Duffy

Head of Customer Service

PassMeFast

Adam Kayani-Deane

Head of Bookings for the North of England

PayJoy

Mark Heynen

Chief Business Officer

PayNearby

Minakshi Taly

Project Manager

Personify Health

Mike Clericuzio

Director of Service Support

Pet Lovers Centre

Elaine Tan

Head of Customer Service

Photobucket

Trishia Mercado

Senior Manager, Member Engagement Team

Play Games24x7

Rahul Garg

Head of Customer Experience

Play Telecom

Adrian Aguirre Palme

Founder and CEO

Plesk

Anton Maslov

Operations Manager

Plix

Saurov Kakoti

Chief Product Officer

Plum

Santhosh Vijayananda

Customer Success Director

Polaris

Gray Rentz

Senior Director

Polywood

Adam Stoffel

VP of Business Information Services

Postbox

Sherman Dickman

Co-founder

Prezi

Zoli Radnai

Community Manager

Print Syndicate

Kevin Zyskowski

Head of Customer Experience

Printful

Lora Kimball

Customer Support Manager

PRISM+

Jon Ng

Managing Director

Progility

Heather Kitteringham

National Services Manager

Prosper

Brian Taylor

Sr. Director of Customer Experience & Head of Call Center Operations

Pure Insurance

Howard Muhlstein

VP of Infrastructure Services

Raddish Kids

Jennifer Buchanan

Customer Service and Retention Manager

Rain

Kareem Mazhar

Global VP of Customer Experience

Rain

Anastasia Parris

Marketing Operations Manager

Rapha

David Barnes

Head of Customer Service

RapidG

Brendan Cappello

Managing Director

REA Group

Damian Fasciani

IT Service Delivery Manager

Recharge

Ty Bailey

VP of Technical Support

RedDoorz

Tia Dini

Associate Vice President

Redfin

Mac Jonson

IT Help Desk Manager

Rentman

Axel Keicher

Customer Integration Lead

RentMoola

Ari Diamond

Vice President of Customer Success

Reprise

Paul Vidal

Vice President Customer Success

Republic Wireless

Sean Rivers

Director of Operations Technology

Reverb

Crawford Philleo

Manager of Customer Engagement Operations

Reward Gateway

Dimitar Kondakov

Head of Support

Rhythm Energy

Jennifer Schmitt

Senior Director of Customer Care and Operations

Riley Cillian

Florian Ehrbar

Head of Trust and Safety

Riot Games

Shaun ‘BlueFire’ Randall

Product Manager Support Engineering

Rovio

Ric Thorneycroft

Customer Support Manager

Sabadell

Jose Juan Martinez Auñón

Director of Customer Service Platforms and Conversational Banking

Saludsa

Laura Lalama

National Reimbursement Manager

Saretec

Laurent Bourdeau

Support and Logistics Manager

Satrdé

Dustin Swayne

Co-Founder and Partner

School Loop

Bob Charpentier

Director of Services

SchoolMint

Katherine Burk

Customer Success Manager

Scribd

Jason Bentley

Director of Community Support

Sendcloud

Bas Smeulders

Founder

SendinBlue

Guillaume Rieu

Chief Customer Care Officer

Sendle

Eva Ross

Chief Customer and Marketing Office

Sendle

Laura Hill

Managing Director

Sentral

Matt Castoro

Director of Product Development, Communications and Operations

Serato

Aaron Eddington

Support Manager

Sezzle

David Gustafson

VP of Support

Shaadi.com

Nilesh Borgharkar

Vice President of Customer Operations

ShipStation

Delano Mireles

Director of Worldwide Support

ShopBack

François Picard

Head of Operations

Shopify

Chris Wilson

Director of Technical Support

Showpo

Paul Waddy

Head of Operations

Siemens

Steve Franklin

Head of Global Customer Services

Singapore Life

James Shanahan

Chief Operating Officer

Skroutz

Anastasia Tatarinova

Customer Care Manager

Skyscanner

Jon Thorne

Senior User Satisfaction Manager

Slack

Ali Rayl

Vice President of Global Customer Experience

SlicePay

Suhas Reddy

Director of Operations

Smiles

Vanessa Tannuz

Product Manager

SodaStream

Leora Machlis

Director of Global Customer Care

Sole Society

Mia Chapa

Customer Care Manager

Sony Music

Arni Sigurdsson

Vice President of Program Management

Spartan Race

Aja Varney

Director of Customer Service

Spoonflower

Jennifer Spanos

Senior Manager, Business Operations and Strategy

Sprout Solutions

Bernice Locsin

Assistant Vice President of Customer Success

SquareSpace

Jessie Carroll

Technical Content Manager

Standard Beverage

Roger Drake

Application Specialist

Stanley Black & Decker

Orlando Gadea Ros

Business Innovation Manager

Staples

Bonni Poch

Customer Experience and Training Manager

Starling Bank

Patrick Vardhan

Head of Customer Service

StashAway

Michele Ferrario

Chief Executive Officer

State of Tennessee

Dustin Swayne

Deputy Commissioner, Tennessee Department of Labor and Workforce Development

Stoiximan

Lefteris Klimentidis

Head of Customer Support

Storage Scholars

Matt Gronberg

Co-Founder and Chief Operating Officer

Studs

Lauren Morrow

Senior CX Manager

Subito

Roberto La Rosa

Head of CX Customer Care

Support Solutions

Alan Conroy

Owner

Sure

Sara Liddle

Head of Customer Strategy

Swiftkey

Josh Greenwald

Community Support Lead

Syfe

Jack Prickett

Head of Operations

Tango

Eric Setton

CEO

TaskRabbit

Kevin Rury

Senior Workforce Management Analyst

Taylor Stitch

Taylor Stitch

Teachable

Teamworks

Faryn Roy

Vice President of Customer Success

Tembici

Gabriel Garcia

Latam Customer Care and Innovation

Tesco

Robert Ainscough

Head of Technology for the Capability

The Boston Globe

Eric Witman

Lead CX Systems Specialist

The Courier Guy

Dawid Smit

Zendesk Administrator

The O2 Arena

Adam Wilson

Head of Customer Relations

The Pas Group

Anna Samkova

Loyalty and Digital Manager

The Royal Childrens Hospital

Adam Leadoux

Webmaster

The Salvation Army

Katina Durrent

Assistant Director of IT Support

The Smith Family

Dylan Rose

National Manager

The Wharton School

Sharon Steptoe-Smith

IT Administrative Coordinator

Thinkific

Veronica Howes

Director of Customer Success

Thrasio

Gershwin Exeter

Vice President, Global Services

Thrasio

Gershwin Exeter

Vice President, Global Services

Thrive Market

Michelle Rascon

Customer Support Manager

Thunes

Babul Balakrishnan

Head of Customer Care

thyssenkrupp

Stephan Marzi

Head of Customer Service

Tile

Justin Michaud

Senior Customer Support Manager

Tile

Scott Arrieta

Head of Customer Care

Tile

Justin Michaud

Senior Customer Support Manager

TNG Digital

Cyndi Tan

Head of Customer Experience & Services

Tony Bianco

Cassie Chen

Customer Experience and Loyalty Manager

Tourico Holidays

Steve Skidgel

Executive Vice President of Operations

TrackR

Daniel Reveles

Senior Manager of Customer Success

Trade Me

Andrew Jessett

Head of Internal Systems

TransferGo

Povilas Ciuplys

Chief Customer Officer

Trivago

Ioannis Savvidis

Head of Hotelier Care & Operations

Trust & Will

Trustpilot

Tonni Buur

Vice President of Support

Tucows

Ross Rader

Vice President of Customer Experience

Tucows

Matt Nojonen

IS Solutions Administrator

Tungle.me

Jason Knudsen

Head of Support

Twilio

Renee Chu

Manager of Customer Support

Twilio

Vandana Pundit

Senior Manager of Support Systems

Uber

Ashley Bradford

Global Chat Support Program Manager

Uber Carshare

Ailie McAleenan

Content Design Lead

Udacity

Denielle Booth

Global Manager of Student Support

Udemy

Alex Mozes

Director of Customer Support

UncommonGoods

Jen Grim

Director of Customer Service

Unity

David Schroeder

Senior Manager of Services Support

Universal Store

Adam McPherson

Customer Experience Manager

University of California, Los Angeles

Cathy McCann

Help Desk Supervisor

University of Lincoln

Tara Howard

Project Manager

University of Louisville

Melissa Shuter

Executive Director of Operations Support Services

Unleashed

Jonas Grooten

Customer Care Lead

Ûpstack

Yossi Mlynsky

Founder

Upwork

Joe Wang

Director of Customer Experiences

UrbanStems

Laura McDonald

Director of Customer Happiness

USC Annenberg School for Communication and Journalism

James Vasquez

Associate Dean, Operations, USC Annenberg School for Communication and Journalism

UTI

Noal Robinson

HR Shared Services Manager

Utila Dive Center

Manny Lagos

Executive Manager

VanMeijel

Jan Uffels

Service Manager

VCNC (TADA)

Chae-yoon Lee

CX Team Manager

Veeva Systems

Mary Paez

Knowledge Manager

Vend

Nick Houldsworth

Head of Marketing

Veyo

Allison Hill

Command Center Director of Operations

Viaplay

Tomas Yangbyn

Head of Customer Service and Digital Development

Vimeo

Suri Ratnatunga

Senior Director, Community + Support

Vimeo

Noah Kardos-Fein

Director of Digital Support

Virgin Pulse

Michael Pace

Vice President, Member Services

VIVOTEK

Evan Huang

Manager of the Global Business Operations Department

Vodafone

David Bedelis

Learning Technologies Specialist

Waikato Institute Of Technology

Bradley Vines

Executive Director

Walker & Company

Jaimel Gauda

Head of Customer Success

Wargaming

Kira Gorbunova

Technical Expert

Washington State Department of Enterprise Services

Shalini Joshi

Chief Information Officer

Watcha

Chorok Kim

Customer Service Team Manager

wavy

Augustin Charpentier

Co-Founder

Weatherford International

Sam Govindaswamy

Global Director for Services for Production Software

Weldbend

Kevin Coulas

Vice President of Production

Wellhub

Rafael Sobral

Director of Operations

WePay

Sophie Monroe

Director of Customer Operations

WhiteWall

Bertram Lüdtke

Head of Operations

Wine.com

Addie Wallace

Director of Brand Marketing

Wondersign

Kaspar Fopp

Chief Revenue Officer

Workrise

Jake Smith

Business Systems Manager

Wrike

Stephanie Westbrook

Documentation and Community Manager

Wyze Labs

Bruce Wagner

Director of Support

Xendit

Eureka Cindy Pratiwi

Customer Success Manager

Xero

Hadleigh Lynn

Support Team Lead - Internal IT

Xerox

Lucille R.

eSolutions Manager, NA Global Delivery Center

Yext

Colleen Gartland

Director of Client Support

ZeroFox

Caitlin Wood

Vice President of Customer Operations

Zip

Johann Loibl

Head of Customer Support

Zoosk

Eric Hallquist

Senior Director of User Operations

Zuora

Marlene Summers

Director of Global Support