Zendesk is a service-first CRM company that builds software designed to improve customer relationships and provide the best customer experience. The Zendesk Support Suite allows your business to have natural conversations with your customers, without letting them feel what’s going on behind the scenes. It’s sophisticated enough to meet complex needs and simple enough to let you get up and running immediately.
Showing 380 Zendesk Customer Success Stories
123 EDI
99Designs
Zach Kulas
Director of Global Support
ABBYY
Steven Cronin
Vice President of Global Support
Absorb Software
Darren O’Connor
Manager of Global Client Advocacy
Accent Group Limited
Mark Rizza
Head of Supply Chain
Accor
Christopher Douglas
Director of Member Services, Pacific
ACLU
Justin Birdsong
Associate Director of Enterprise Database Systems
Acquia
Kent Gale
Senior Director Global Support Innovations
AdRoll
Sam Trachtenberg
Senior Director of Operations
Adslot
Vanessa Holden
Head of Client Services
Agoda
Roland Wang
Director of People Technology, Planning & Analytics
allbeauty.com
Chris Le Cheminant
allbeauty.com
AllSaints
Sarah-Jayne Grabiec
Global Customer Experience Manager
amaysim
Peter James
Head of IT and Operations
AMBOSS
Roman Georgi
Director of Customer Support
Auctane
Chris Karp
Chief Customer Officer
Aurora Fashions
Maria McCann
Customer Service Philosophy
Automattic
Kristina Nikolova
Director of Support Operations
Azerbaijan
Anar Aliyev
AZAL Public Relations Specialist
Azimo
Kevin Miodek
Head of Customer Support and Operations
Babbel
Baleària
Alessandro Zollino
Director of Customer Experience
Baublebar
Nina Alexander-Hurst
VP of Customer Experience
Beloit College
Adam Dinnes
Manager of Services and Support
Big Fish Games
Jeremy Fair
Sr. Manager of Operations Business Systems
BigTent
Rosa Terrazas
Director of community support
Bill.com
Ashish Patel
Director of Customer Support
Bing Lee
Nigel Price
Head of E-commerce
Birchbox
Leanna Nazzisi
Customer Operations Coordinator
Bitly
Brad Harris
Global Customer Support Director
Bolt
Toby Humphrey
Product Manager for Customer Support
Bombas
Drew Stadler
Head of Happiness
BombBomb
Jonathan Bolton
SVP of Operations
Box
Jon Herstein
SVP Customer Success
Brayola
Fiona Abrams
Director of Communications and Customer Service
Brightidea
Anthony Madama
Technical Support Manager
BrowserStack
Prasun Choudhury
Head of Customer Support
Bukalapak
Tine Ervina Effendi
Associate Vice President of Customer Satisfaction Management
CALE Parking
Jeff Nethery
Customer service director
Calvert County, Maryland
Ruthie Buckler
Special Projects Program Manager
Carbon Guerrilla
Peter James
Propaganda and Propagation Manager
CARET
Daniel Prouty
Business Analyst
Cargas
Pamela Morrissey
Director of Support
Carousell
Chloe Ng
Internal Products Specialist
Carsales
Shaun Wilton
Customer Service Group Manager
Catapult
Thomas Powers
Vice President of Product Support
Catawiki
Melanie Maury
Project Manager – Customer Support
CCI Systems
Jacob Shields
Call Center Senior Manager
CDNetworks
HyungKyo Jeong
SOC Team Manager
Central Desktop
Mark Fordham
Director of Services
Charity: Water
Kaitlyn Jankowski
Supporter Experience Manager
Chubbies
Joel Ivey
Head of Customer Experience
Circles.Life
Tinesh Raj
Customer Service Operations Manager
City of Hampton
Leslie Fuentes
Director of IT
City of Portland
Josh Mitchell
Consulting Product Manager
City of Saint Paul
Drew Nelson
Digital Services Manager
City of Seattle
Nathan Torgelson
Director of SDCI
Cleverbridge
Joe Schnaufer
Global Director of Customer Support
Compass
Amy Velligan
Director of Support
Compete, Inc.
Lindsey Mark
Content and Training Manager
Connective
Tim McMinn
Training and Support Manager
Conrad Electronic
Sven Wachtel
Senior Director Customer Care DACH
CoreLogic
Sarah Edwards
Executive, Client Experience
Cotton On Group
Luke Wallace
Customer Service & Engagement Manager
Coursera
Michael Robichaud
Manager of Support Product
CrowdSPRING
Mike Samson
Co-founder
Cubic Telecom
Pat Phelan
Co-founder and Director of Products & innovation
Dailymotion
Giovanni Berthelot
Head of Customer Support
Daniel Wellington
Anton Blom
Customer Service Manager Europe
Decathlon
Deckers Brands
David Williams
Director of Online
Degreed
Kevin Barry
VP of Global Technical Services & Support
Deliveroo
Jude Kriwald
Operations Manager
Denver Broncos
Gil Bencomo
CO, IT engineer
Deputy
Tim O'Mahony
Global Customer Support Director
Digidentity
Discord
Danny Duong
Director of Customer Experience
DiscoverCars
Guleysha Hasanova
Automation and Helpdesk Manager
DistroKid
Jasen Samford
Director of Artist Relations
Dollar Shave Club
Trent Hoerman
Senior Program Manager
Dorm Room Movers
Leor Lapid
Co-Founder
dotMailer
Skip Fidura
Client Service Director
Dreams
Julian O’Hare
Customer Service Controller
Dunlop Sports
Dunlop Sports
Cody Gaudreau
Customer Experience Manager
DYME
Lawrence Lewis
Senior Director of Client Services
Easy Taxi
Dennis Wang
Co-Founder and Co-CEO
Ebates
Dylan Campopiano
VP of Member Services
EBP
Grégoire Leclercq
Deputy Managing Director
Edmunds.com
Justin Smith
Manager
Eight Eleven Group
Jake Baldwin
IT Operations Manager
Element Electronics
Kammie Larkin
Customer Service Manager
EquiSoft
Christine Bérubé
Director of Customer Success
ESL Education
Clément Duay
Assistant Product Director and Business Analyst
Esusu
Jessica Hannes
Director of Support
eToro
Eurail.com
Mireille Verweij
Head of Customer Service
Events DC
Albert DeGregorio
Director of Digital Workforce and Technical Partner Operations
Evernote
Gerald Hastie
Director of Global Customer Experience
Expedia
Mike Cartwright
Chief of Partner Solutions
Faberlic
Dmitrii Vertiporokh
Director of Digital Development
FABRIC TOKYO
Tomoko Sasaki
Manager of Customer Success Team
Fairfax Media
Andrew Porter
Director of Customer & Subscriptions
FairPrice Group
Rachel Foo
Head of Customer Service
FanMail Marketing
Federal Communications Commission
Dustin Laun
Contractor and Senior Advisor of Innovation and Technology
Fender
Darren Antram
Director of Sales Operations
Finalcad
David Vauthrin
Co-Founder and CMO
First Utility
Rob Harris
Head of Customer Service Platforms
Fiverr
Reuben Furmanski
Haed of Customer Support
FoodPanda
Jorge Vernetta
Global Operations Manager
Forever New
Matt Keays
General Manager of IT
Fortnum & Mason
Fossil Group
Zac Garcia
Manager of Global Customer Care Operations
Foundant Technologies
Jake Sharp
Senior Manager of Support Delivery
Four Winds Casinos
Jessica Hargett
iGaming Support Manager
Foursquare
Tracey Churray
Director
Fox Sports
Fred IT Group
Kerri McLellan
General Manager of Customer Experience
Freedom
Stacey Zavattiero
Customer Experience Manager
Freese and Nichols
FreshBooks
Alex Cowan
Director of Customer Experience
Freshly
Colin Crowley
Vice President of Customer Service
Fullscript
Marcus Sinclair
Head of Customer Success
Fútbol Emotion
Daniel Hsu
eCommerce Manager
G.M. Tour & Travel
Kit Sananwathananont
Managing Director
Gawker
Greg Takayama
Product Lead
GCash
Joanne Avendano
Vice President of Customer Experience
Geckoboard
Luis Hernandez
VP of Customer Success
Genial
Bruno Maximo
Head of Customer Service
Getaround
Isaac Wexman
Customer Happiness Team
GetGo
Farhan Sidek
Head of Customer and Community Experience
Ghd
Spencer Hudson
Global Technical Solution Manager
GoFundMe
Morgan Wood
Head of Customer Happiness
Going
Rob Medina
Director of Member Success
Grapevine
Shylene Sanchez
Director of Technology Support
Grill'd
Mellissa Coulter
Marketing Manager
Groupon
Joe Harrow
Director of Customer Service
Grove Collaborative
Aashley Malsbury
Community Happiness Systems Manager
GrubHub
Michael Wireko
Director, Care Support
Grupo SOMA
Virgínia Santana
Customer Experience Manager
Guesty
Doron Pryluk
Director of Customer Solutions
Handy
Dylan Henry
Director of Customer Experience
Harris Farm Markets
James Kerridge
Online Operations Manager
Harry's
Katie Rogers
Senior Director of Customer Experience
HeartFlow
Chris Manuel
Leads Customer Support Team
HeliosX
Fabrice Dowling
Global Head of Customer Care
Hello Sugar
Austin Towns
Chief Technology Officer
HiBob
Ben Ellis
Customer Success Operations Manager
Homebridge
Ben Chapman
Director of Client-facing Experience and Analytics
Honeylove
Trevor Humphrey
VP of Customer Experience
Huckberry
Michael Ichioka
Head of Customer Experience
iCard
Maria Angelova
Customer Service Manager
Impossible
Gabrielle McCobin
Senior Manager of Customer Advocacy
In Exchange
Lars Andersson
Head of Department
Infinity
Valentina Consalvo
CRM and Customer Care Manager
Ingersoll Rand
Kelly Dees
Vice President of Global Customer Experience
Ingersoll Rand
Ingram Content Group
Nina McClain
Vice President of Customer Care
Instacart
Jeremy Flanagan
Customer Ops Project Lead of Tools
International Multi-brand Company
IRC-CEO
Jackpots
Urs Klingler
Customer Service Manager
JetBrains
Jiří Fait
Helpdesk Administrator
JibJab
Alessandra Souers
Brand Director
John Lewis Partnership
Raphael Hewett
Benefits Marketing and Publicity Manager
John Lewis Partnership
Raphael Hewett
Benefits Marketing and Publicity Manager
JOYCITY
Yeh Ji Choe
Global Business Team Manager
JustCo
Wan Sing Kong
Founder and CEO
JustGiving
Huu Anh Chu
Head of Customer Experience
Kaizen Gaming
Lefteris Klimentidis
Head of Customer Service
Keen
Evan Israel
Operations Specialist & Project Liaison
Khan Academy
Laurie LeDuc
Head of Community Support
KRAFTON
Nakhyun Sung
Global Customer Support Manager
Kreditech
Pinaki Nanda
Systems Administrator
L'Oreal
David Desinger
ETNEHS Technician
LATAM Airlines
Monica Obando
Senior HR Manager
Latitude
Adam Howell
Customer Operations Manager
Le Tote
Aubrie Rice
Customer Development Manager
Le Tote
Lauren Miller
VP of Marketing
Leboncoin
Sabrina Amiri
Head of Content and Customer Service
LendingClub
Alina Doyle
Specialist
Liberty London
Ian Hunt
Director of Customer Services
Life Fitness
Allyson Olsen
Director of Customer Care and Support
Lightspeed
Dan Ross
Support Operations Manager
Limeade
Ryan Putnam
Director of Customer Service
LimeBike
Noah Bond
Growth Marketing Manager
Lincoln Investment
Guru Rao
Vice President of Applications Development
LINE MOBILE
Anuchit Khamnoi
Head of Customer Service
LJ Hooker
Ian Iglesia
Manager of the Support Centre
Lonely Planet
Ellie Simpson
Traveller Communications Analyst
Love, Bonito
Dione Song
CEO
Lovevery
Emily Sarver
VP, Customer Experience
Lush
Naomi Rankin
Global CX Manager
Made.com
Dee Kumar
Head of Customer Services (UK)
Magazine Luiza
Beatriz Menezes
Service Manager
MailChimp
John Turner
Business Solutions Manager
Major Media Company
Manatee County Tax Collector's Office
Mandie Ferguson
Director of Communications and Employee Experience
Match Group
Alice Curry
VP of Member Services
Mediaocean
Stephanie Dorman
Senior VP of Client Services
Medidata
Jason Martin
Vice President of Global Customer Care
Medline
Billy Abrams
Executive Vice President, Distribution
Mendelics
Elaine Regis
Service Manager
Mercuryo
Phil Andrews
Head of Customer Operations
Micro Center
Beth Held
Director of Call Center Operations
Miinto
Konrad Kierklo
CEO
Miko
Sandeep Jindal
Vice President of Customer Experience
Minor Hotels
K’lee Challinger
Social Media Optimization and Real-time Customer Service Manager
Mizuno
Whitney Conner
Director of Customer Support
ModCloth
Audrey Griffith
Customer Care Manager
Modsy
Natalie Engel
Business Operations Analyst
Monese
Lauri Haav
Head of Customer Loyalty
MongoDB
Joe Stafford
Director of IT
Moo
Dan Moross
Director of Customer Experience
Moonfruit
Wendy Tan White
founder and CMO
Mortgage Coach
Jacob Gibbs
Director of IT/QA Support Services
Motel
Lucy Hussey
Customer Service Manager
Movile
Suzana Bueno
Customer Happiness Leader
Mr. Green
Jesper Kärrbrink
Chief Executive Officer
MTData
Christopher Pryde
Customer Support Manager
MTN Ghana
Jemima Kotei Walsh
Chief Customer Relations Officer
MYOB
Chris Sinclair
Delivery Manager
mySugr
Anne Kainz
Customer Support Lead-Global
NatureBox
Sierra Schwidder
Customer Experience Manager
Netwealth
Matt Heine
Joint Managing Director
New Zealand Post
Rob Holmes
Strategic analyst
Nexon
Barry Schwartz
Associate Director of Customer Support
NEXT
Raz Razaq
Head of Customer Contact Experience Technology
NHS Greater Glasgow And Clyde
Graeme Carmichael
Financial Accountant
Nottingham Trent University
Mike Day
Director of Information Systems
Novo
Brian Kale
Head of Customer Success
NSW Government Licensing Service
Rahul Dutta
Head of Technology
Nubank
Dennis Wang
Vice President of Operations
NYX Gaming Group
Steve Ross
Head of U.S. Customer Service
o9 Solutions, Inc.
Lohith S
Customer Success Director
OFM
Ohio Wesleyan University
David Soliday
Instructional Technologist
OLA
Sankar Rao Amburkar
Director of Products
Olala Homes
Ittai Savran
Chief Executive Officer
OLX
Cynthia Toral
Product Owner
Omada Health
Bill Dougherty
Vice President of IT and Security
One Medical
Ian Wolfley
Manager of Product and Technology Support
OnePlus
Tom Bruno
Service Strategy and Operations Lead
OneSkin
Jessica-Rose Garcia
CX and Support Manager
Openly
Tim Kyse
Vice President of Customer Experience
OpenTable
Russ Gangloff
Director of Customer Support
Optimizely
Andrew Schreiner
Director of Customer Success Operations
Orica
Peter Leckie
Senior Manager of Digital Solutions Global Commercial & Support
Outreach
Ruth Frantz
Director of Technical Support
PaperCut
Anthony Nicola
Technical Support Manager
Papier
Suzanne Duffy
Head of Customer Service
PayJoy
Mark Heynen
Chief Business Officer
Personify Health
Mike Clericuzio
Director of Service Support
Pet Lovers Centre
Elaine Tan
Head of Customer Service
Photobucket
Trishia Mercado
Senior Manager, Member Engagement Team
Play Telecom
Adrian Aguirre Palme
Founder and CEO
Plum
Santhosh Vijayananda
Customer Success Director
Polaris
Gray Rentz
Senior Director
Polywood
Adam Stoffel
VP of Business Information Services
Postbox
Sherman Dickman
Co-founder
Prezi
Zoli Radnai
Community Manager
Print Syndicate
Kevin Zyskowski
Head of Customer Experience
Prosper
Brian Taylor
Sr. Director of Customer Experience & Head of Call Center Operations
Pure Insurance
Howard Muhlstein
VP of Infrastructure Services
Rapha
David Barnes
Head of Customer Service
RapidG
Brendan Cappello
Managing Director
REA Group
Damian Fasciani
IT Service Delivery Manager
Recharge
Ty Bailey
VP of Technical Support
Redfin
Mac Jonson
IT Help Desk Manager
RentMoola
Ari Diamond
Vice President of Customer Success
Reprise
Paul Vidal
Vice President Customer Success
Republic Wireless
Sean Rivers
Director of Operations Technology
Reverb
Crawford Philleo
Manager of Customer Engagement Operations
Reward Gateway
Dimitar Kondakov
Head of Support
Riot Games
Shaun ‘BlueFire’ Randall
Product Manager Support Engineering
Rovio
Ric Thorneycroft
Customer Support Manager
Sabadell
Jose Juan Martinez Auñón
Director of Customer Service Platforms and Conversational Banking
Satrdé
Dustin Swayne
Co-Founder and Partner
School Loop
Bob Charpentier
Director of Services
SchoolMint
Katherine Burk
Customer Success Manager
Scribd
Jason Bentley
Director of Community Support
SendinBlue
Guillaume Rieu
Chief Customer Care Officer
Serato
Aaron Eddington
Support Manager
Shaadi.com
Nilesh Borgharkar
Vice President of Customer Operations
ShipStation
Delano Mireles
Director of Worldwide Support
Shopify
Chris Wilson
Director of Technical Support
Showpo
Paul Waddy
Head of Operations
Siemens
Steve Franklin
Head of Global Customer Services
Singapore Life
James Shanahan
Chief Operating Officer
Skyscanner
Jon Thorne
Senior User Satisfaction Manager
Slack
Ali Rayl
Vice President of Global Customer Experience
SlicePay
Suhas Reddy
Director of Operations
SodaStream
Leora Machlis
Director of Global Customer Care
Sole Society
Mia Chapa
Customer Care Manager
Sony Music
Arni Sigurdsson
Vice President of Program Management
Spartan Race
Aja Varney
Director of Customer Service
Spoonflower
Jennifer Spanos
Senior Manager, Business Operations and Strategy
SquareSpace
Jessie Carroll
Technical Content Manager
Stanley Black & Decker
Orlando Gadea Ros
Business Innovation Manager
Staples
Bonni Poch
Customer Experience and Training Manager
Starling Bank
Patrick Vardhan
Head of Customer Service
State of Tennessee
Dustin Swayne
Deputy Commissioner, Tennessee Department of Labor and Workforce Development
Stoiximan
Lefteris Klimentidis
Head of Customer Support
Storio Group
Subito
Roberto La Rosa
Head of CX Customer Care
Support Solutions
Alan Conroy
Owner
Sure
Sara Liddle
Head of Customer Strategy
Swiftkey
Josh Greenwald
Community Support Lead
Syfe
Jack Prickett
Head of Operations
Tango
Eric Setton
CEO
TaskRabbit
Kevin Rury
Senior Workforce Management Analyst
Taylor Stitch
Taylor Stitch
TBAuctions
TeamSystem S.p.A
Tembici
Gabriel Garcia
Latam Customer Care and Innovation
Tesco
Robert Ainscough
Head of Technology for the Capability
The O2 Arena
Adam Wilson
Head of Customer Relations
The Pas Group
Anna Samkova
Loyalty and Digital Manager
The Royal Childrens Hospital
Adam Leadoux
Webmaster
The Salvation Army
Katina Durrent
Assistant Director of IT Support
The Smith Family
Dylan Rose
National Manager
The Wharton School
Sharon Steptoe-Smith
IT Administrative Coordinator
Thinkific
Veronica Howes
Director of Customer Success
Thrasio
Gershwin Exeter
Vice President, Global Services
Thrasio
Gershwin Exeter
Vice President, Global Services
Thunes
Babul Balakrishnan
Head of Customer Care
thyssenkrupp
Stephan Marzi
Head of Customer Service
Tile
Scott Arrieta
Head of Customer Care
TNG Digital
Cyndi Tan
Head of Customer Experience & Services
Tony Bianco
Cassie Chen
Customer Experience and Loyalty Manager
Tourico Holidays
Steve Skidgel
Executive Vice President of Operations
TrackR
Daniel Reveles
Senior Manager of Customer Success
Trade Me
Andrew Jessett
Head of Internal Systems
TransferGo
Povilas Ciuplys
Chief Customer Officer
Trivago
Ioannis Savvidis
Head of Hotelier Care & Operations
Trustpilot
Tonni Buur
Vice President of Support
Tucows
Ross Rader
Vice President of Customer Experience
Tungle.me
Jason Knudsen
Head of Support
Twilio
Renee Chu
Manager of Customer Support
Twilio
Vandana Pundit
Senior Manager of Support Systems
Uber
Ashley Bradford
Global Chat Support Program Manager
Udemy
Alex Mozes
Director of Customer Support
UncommonGoods
Jen Grim
Director of Customer Service
Unity
David Schroeder
Senior Manager of Services Support
Universal Store
Adam McPherson
Customer Experience Manager
University of California, Los Angeles
Cathy McCann
Help Desk Supervisor
University of Lincoln
Tara Howard
Project Manager
Unleashed
Jonas Grooten
Customer Care Lead
Upwork
Joe Wang
Director of Customer Experiences
USC Annenberg School for Communication and Journalism
James Vasquez
Associate Dean, Operations, USC Annenberg School for Communication and Journalism
UTI
Noal Robinson
HR Shared Services Manager
Utila Dive Center
Manny Lagos
Executive Manager
VanMeijel
Jan Uffels
Service Manager
Veeva Systems
Mary Paez
Knowledge Manager
Vend
Nick Houldsworth
Head of Marketing
Viaplay
Tomas Yangbyn
Head of Customer Service and Digital Development
Vimeo
Suri Ratnatunga
Senior Director, Community + Support
Vimeo
Noah Kardos-Fein
Director of Digital Support
Vodafone
David Bedelis
Learning Technologies Specialist
Waikato Institute Of Technology
Bradley Vines
Executive Director
Walker & Company
Jaimel Gauda
Head of Customer Success
Wargaming
Kira Gorbunova
Technical Expert
Washington State Department of Enterprise Services
Shalini Joshi
Chief Information Officer
Weatherford International
Sam Govindaswamy
Global Director for Services for Production Software
Weldbend
Kevin Coulas
Vice President of Production
Wellhub
Rafael Sobral
Director of Operations
WePay
Sophie Monroe
Director of Customer Operations
WhiteWall
Bertram Lüdtke
Head of Operations
Workrise
Jake Smith
Business Systems Manager
Wrike
Stephanie Westbrook
Documentation and Community Manager
Wyze Labs
Bruce Wagner
Director of Support
Xendit
Eureka Cindy Pratiwi
Customer Success Manager
Xero
Hadleigh Lynn
Support Team Lead - Internal IT
Xerox
Lucille R.
eSolutions Manager, NA Global Delivery Center
Yext
Colleen Gartland
Director of Client Support
ZeroFox
Caitlin Wood
Vice President of Customer Operations
Zip
Johann Loibl
Head of Customer Support
Zoosk
Eric Hallquist
Senior Director of User Operations
Zuora
Marlene Summers
Director of Global Support
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