Zendesk B2B Case Studies & Customer Successes

123 EDI

99Designs

Zach Kulas

Director of Global Support

Accent Group Limited

Mark Rizza

Head of Supply Chain

ACLU

Justin Birdsong

Associate Director of Enterprise Database Systems

Acquia

Kent Gale

Senior Director Global Support Innovations

AdRoll

Sam Trachtenberg

Senior Director of Operations

Adslot

Vanessa Holden

‎Head of Client Services

allbeauty.com

Chris Le Cheminant

allbeauty.com

AllSaints

Sarah-Jayne Grabiec

Global Customer Experience Manager

amaysim

Peter James

Head of IT and Operations

Aurora Fashions

Maria McCann

Customer Service Philosophy

Automattic

Kristina Nikolova

Director of Support Operations

Azimo

Kevin Miodek

Head of Customer Support and Operations

Baublebar

Nina Alexander-Hurst

VP of Customer Experience

Big Fish Games

Jeremy Fair

Sr. Manager of Operations Business Systems

BigTent

Rosa Terrazas

Director of community support

Bill.com

Ashish Patel

Director of Customer Support

Bing Lee

Nigel Price

Head of E-commerce

Birchbox

Leanna Nazzisi

Customer Operations Coordinator

Bolt

Toby Humphrey

Product Manager for Customer Support

Bombas

Drew Stadler

Head of Happiness

Box

Jon Herstein

SVP Customer Success

Brayola

Fiona Abrams

Director of Communications and Customer Service

Brightidea

Anthony Madama

Technical Support Manager

BrowserStack

Prasun Choudhury

Head of Customer Support

Bukalapak

Tine Ervina Effendi

Associate Vice President of Customer Satisfaction Management

CALE Parking

Jeff Nethery

Customer service director

Carbon Guerrilla

Peter James

Propaganda and Propagation Manager

Carsales

Shaun Wilton

Customer Service Group Manager

Catawiki

Melanie Maury

Project Manager – Customer Support

CCI Systems

Jacob Shields

Call Center Senior Manager

CDNetworks

HyungKyo Jeong

SOC Team Manager

Central Desktop

Mark Fordham

Director of Services

Charity: Water

Kaitlyn Jankowski

Supporter Experience Manager

Chubbies

Joel Ivey

Head of Customer Experience

Circles.Life

Tinesh Raj

Customer Service Operations Manager

City of Hampton

Leslie Fuentes

Director of IT

Cleverbridge

Joe Schnaufer

Global Director of Customer Support

Compete, Inc.

Lindsey Mark

Content and Training Manager

Connective

Tim McMinn

Training and Support Manager

Cotton On Group

Luke Wallace

Customer Service & Engagement Manager

Coursera

Michael Robichaud

Manager of Support Product

CrowdSPRING

Mike Samson

Co-founder

Cubic Telecom

Pat Phelan

Co-founder and Director of Products & innovation

Dailymotion

Giovanni Berthelot

Head of Customer Support

Daniel Wellington

Anton Blom

Customer Service Manager Europe

Deckers Brands

David Williams

Director of Online

Deliveroo

Jude Kriwald

Operations Manager

Denver Broncos

Gil Bencomo

CO, IT engineer

Dollar Shave Club

Trent Hoerman

Senior Program Manager

Dorm Room Movers

Leor Lapid

Co-Founder

dotMailer

Skip Fidura

Client Service Director

Dreams

Julian O’Hare

Customer Service Controller

DYME

Lawrence Lewis

Senior Director of Client Services

Easy Taxi

Dennis Wang

Co-Founder and Co-CEO

Ebates

Dylan Campopiano

VP of Member Services

EBP

Grégoire Leclercq

Deputy Managing Director

Edmunds.com

Justin Smith

Manager

ESL Education

Clément Duay

Assistant Product Director and Business Analyst

eToro

Evernote

Gerald Hastie

Director of Global Customer Experience

Expedia

Mike Cartwright

Chief of Partner Solutions

Faberlic

Dmitrii Vertiporokh

Director of Digital Development

Fairfax Media

Andrew Porter

Director of Customer & Subscriptions

FanMail Marketing

Federal Communications Commission

Dustin Laun

Contractor and Senior Advisor of Innovation and Technology

Finalcad

David Vauthrin

Co-Founder and CMO

First Utility

Rob Harris

Head of Customer Service Platforms

Fiverr

Reuben Furmanski

Haed of Customer Support

FoodPanda

Jorge Vernetta

Global Operations Manager

Forever New

Matt Keays

General Manager of IT

Fossil Group

Zac Garcia

Manager of Global Customer Care Operations

Foursquare

Tracey Churray

Director

Freshly

Colin Crowley

Vice President of Customer Service

Fullscript

Marcus Sinclair

Head of Customer Success

Gawker

Greg Takayama

Product Lead

Getaround

Isaac Wexman

Customer Happiness Team

Ghd

Spencer Hudson

Global Technical Solution Manager

GoFundMe

Morgan Wood

Head of Customer Happiness

Groupon

Joe Harrow

Director of Customer Service

Handy

Dylan Henry

Director of Customer Experience

Harris Farm Markets

James Kerridge

Online Operations Manager

Harry's

Katie Rogers

Senior Director of Customer Experience

HeartFlow

Chris Manuel

Leads Customer Support Team

Homebridge

Ben Chapman

Director of Client-facing Experience and Analytics

Huckberry

Michael Ichioka

Head of Customer Experience

iCard

Maria Angelova

Customer Service Manager

Infinity

Valentina Consalvo

CRM and Customer Care Manager

Ingersoll Rand

Kelly Dees

Vice President of Global Customer Experience

Instacart

Jeremy Flanagan

Customer Ops Project Lead of Tools

JetBrains

Jiří Fait

Helpdesk Administrator

JibJab

Alessandra Souers

Brand Director

John Lewis Partnership

Raphael Hewett

Benefits Marketing and Publicity Manager

JOYCITY

Yeh Ji Choe

Global Business Team Manager

JustCo

Wan Sing Kong

Founder and CEO

JustGiving

Huu Anh Chu

Head of Customer Experience

Keen

Evan Israel

Operations Specialist & Project Liaison

Kreditech

Pinaki Nanda

Systems Administrator

L'Oreal

David Desinger

ETNEHS Technician

Le Tote

Aubrie Rice

Customer Development Manager

Le Tote

Lauren Miller

VP of Marketing

Leboncoin

Sabrina Amiri

Head of Content and Customer Service

LendingClub

Alina Doyle

Specialist

Life Fitness

Allyson Olsen

Director of Customer Care and Support

Lightspeed

Dan Ross

Support Operations Manager

LimeBike

Noah Bond

Growth Marketing Manager

Lincoln Investment

Guru Rao

Vice President of Applications Development

LINE MOBILE

Anuchit Khamnoi

Head of Customer Service

LJ Hooker

Ian Iglesia

Manager of the Support Centre

Lonely Planet

Ellie Simpson

Traveller Communications Analyst

Made.com

Dee Kumar

Head of Customer Services (UK)

MailChimp

John Turner

Business Solutions Manager

Mediaocean

Stephanie Dorman

Senior VP of Client Services

Medidata

Jason Martin

Vice President of Global Customer Care

Micro Center

Beth Held

Director of Call Center Operations

Miinto

Konrad Kierklo

CEO

Minor Hotels

K’lee Challinger

Social Media Optimization and Real-time Customer Service Manager

ModCloth

Audrey Griffith

Customer Care Manager

Modsy

Natalie Engel

Business Operations Analyst

Monese

Lauri Haav

Head of Customer Loyalty

Moo

Dan Moross

Director of Customer Experience

Moonfruit

Wendy Tan White

founder and CMO

Mortgage Coach

Jacob Gibbs

Director of IT/QA Support Services

Movile

Suzana Bueno

Customer Happiness Leader

Mr. Green

Jesper Kärrbrink

Chief Executive Officer

mySugr

Anne Kainz

Customer Support Lead-Global

NatureBox

Sierra Schwidder

Customer Experience Manager

New Zealand Post

Rob Holmes

Strategic analyst

Nexon

Barry Schwartz

Associate Director of Customer Support

NHS Greater Glasgow And Clyde

Graeme Carmichael

Financial Accountant

Nottingham Trent University

Mike Day

Director of Information Systems

NSW Government Licensing Service

Rahul Dutta

Head of Technology

Nubank

Dennis Wang

Vice President of Operations

NYX Gaming Group

Steve Ross

Head of U.S. Customer Service

Ohio Wesleyan University

David Soliday

Instructional Technologist

OLA

Sankar Rao Amburkar

Director of Products

Olala Homes

Ittai Savran

Chief Executive Officer

OLX

Cynthia Toral

Product Owner

Omada Health

Bill Dougherty

Vice President of IT and Security

One Medical

Ian Wolfley

Manager of Product and Technology Support

OnePlus

Tom Bruno

Service Strategy and Operations Lead

OpenTable

Russ Gangloff

Director of Customer Support

Outreach

Ruth Frantz

Director of Technical Support

PaperCut

Anthony Nicola

Technical Support Manager

PayJoy

Mark Heynen

Chief Business Officer

Personify Health

Mike Clericuzio

Director of Service Support

Play Telecom

Adrian Aguirre Palme

Founder and CEO

Postbox

Sherman Dickman

Co-founder

Prezi

Zoli Radnai

Community Manager

Print Syndicate

Kevin Zyskowski

Head of Customer Experience

Rapha

David Barnes

Head of Customer Service

REA Group

Damian Fasciani

IT Service Delivery Manager

Redfin

Mac Jonson

IT Help Desk Manager

RentMoola

Ari Diamond

Vice President of Customer Success

Republic Wireless

Sean Rivers

Director of Operations Technology

Reverb

Crawford Philleo

Manager of Customer Engagement Operations

Riot Games

Shaun ‘BlueFire’ Randall

Product Manager Support Engineering

Rovio

Ric Thorneycroft

Customer Support Manager

School Loop

Bob Charpentier

Director of Services

SchoolMint

Katherine Burk

Customer Success Manager

Scribd

Jason Bentley

Director of Community Support

SendinBlue

Guillaume Rieu

Chief Customer Care Officer

Serato

Aaron Eddington

Support Manager

Shaadi.com

Nilesh Borgharkar

Vice President of Customer Operations

ShipStation

Delano Mireles

Director of Worldwide Support

Shopify

Chris Wilson

Director of Technical Support

Showpo

Paul Waddy

Head of Operations

Singapore Life

James Shanahan

Chief Operating Officer

Skyscanner

Jon Thorne

Senior User Satisfaction Manager

Slack

Ali Rayl

Vice President of Global Customer Experience

SlicePay

Suhas Reddy

Director of Operations

Sole Society

Mia Chapa

Customer Care Manager

Sony Music

Arni Sigurdsson

Vice President of Program Management

Spartan Race

Aja Varney

Director of Customer Service

SquareSpace

Jessie Carroll

Technical Content Manager

Stanley Black & Decker

Orlando Gadea Ros

Business Innovation Manager

Starling Bank

Patrick Vardhan

Head of Customer Service

State of Tennessee

Dustin Swayne

Deputy Commissioner, Tennessee Department of Labor and Workforce Development

Stoiximan

Lefteris Klimentidis

Head of Customer Support

Subito

Roberto La Rosa

Head of CX Customer Care

Support Solutions

Alan Conroy

Owner

Sure

Sara Liddle

Head of Customer Strategy

Swiftkey

Josh Greenwald

Community Support Lead

Tango

Eric Setton

CEO

Taylor Stitch

Taylor Stitch

Tesco

Robert Ainscough

Head of Technology for the Capability

The O2 Arena

Adam Wilson

Head of Customer Relations

The Pas Group

Anna Samkova

Loyalty and Digital Manager

The Royal Childrens Hospital

Adam Leadoux

Webmaster

The Salvation Army

Katina Durrent

Assistant Director of IT Support

The Wharton School

Sharon Steptoe-Smith

IT Administrative Coordinator

Tile

Scott Arrieta

Head of Customer Care

Tony Bianco

Cassie Chen

Customer Experience and Loyalty Manager

Tourico Holidays

Steve Skidgel

Executive Vice President of Operations

TrackR

Daniel Reveles

Senior Manager of Customer Success

Trade Me

Andrew Jessett

Head of Internal Systems

Trivago

Ioannis Savvidis

Head of Hotelier Care & Operations

Trustpilot

Tonni Buur

Vice President of Support

Tucows

Ross Rader

Vice President of Customer Experience

Tungle.me

Jason Knudsen

Head of Support

Twilio

Renee Chu

Manager of Customer Support

Uber

Ashley Bradford

Global Chat Support Program Manager

Udemy

Alex Mozes

Director of Customer Support

UncommonGoods

Jen Grim

Director of Customer Service

University of California, Los Angeles

Cathy McCann

Help Desk Supervisor

University of Lincoln

Tara Howard

Project Manager

Unleashed

Jonas Grooten

Customer Care Lead

Upwork

Joe Wang

Director of Customer Experiences

USC Annenberg School for Communication and Journalism

James Vasquez

Associate Dean, Operations, USC Annenberg School for Communication and Journalism

UTI

Noal Robinson

HR Shared Services Manager

VanMeijel

Jan Uffels

Service Manager

Veeva Systems

Mary Paez

Knowledge Manager

Vend

Nick Houldsworth

Head of Marketing

Viaplay

Tomas Yangbyn

Head of Customer Service and Digital Development

Vimeo

Suri Ratnatunga

Senior Director, Community + Support

Vodafone

David Bedelis

Learning Technologies Specialist

Waikato Institute Of Technology

Bradley Vines

Executive Director

Walker & Company

Jaimel Gauda

Head of Customer Success

Wargaming

Kira Gorbunova

Technical Expert

Weatherford International

Sam Govindaswamy

Global Director for Services for Production Software

Weldbend

Kevin Coulas

Vice President of Production

Wellhub

Rafael Sobral

Director of Operations

WePay

Sophie Monroe

Director of Customer Operations

Wrike

Stephanie Westbrook

Documentation and Community Manager

Xero

Hadleigh Lynn

Support Team Lead - Internal IT

Xerox

Lucille R.

eSolutions Manager, NA Global Delivery Center

Yext

Colleen Gartland

Director of Client Support

Zip

Johann Loibl

Head of Customer Support

Zoosk

Eric Hallquist

Senior Director of User Operations

Zuora

Marlene Summers

Director of Global Support