Case Study: Easy Taxi builds strong driver relationships and improves rider experience with Zendesk

Easy Taxi uses Zendesk to build relationships with their drivers

Easy Taxi, founded in 2011 and now Latin America’s largest urban mobility app with 20M+ users across 420 cities, needed to maintain a consistent rider experience by building strong relationships with a large network of drivers. Scaling support across many markets and handling high volumes of data made it challenging to deliver timely, meaningful service at scale.

Easy Taxi deployed Zendesk Support and used its Satisfaction Prediction and predictive analytics to surface likely high- or low-satisfaction interactions before agents engaged. This data-driven approach helped the company prioritize and personalize support, strengthen driver relationships, and deliver measurable improvements in customer experience while deepening its partnership with Zendesk.

Easy Taxi

Dennis Wang

Co-Founder and Co-CEO