Case Study: Zoosk doubles agent productivity with Zendesk Support

Zendesk Support empowered Zoosk's agents and doubled their productivity

Zoosk, the world’s largest social dating community with 50 million members across 60 countries and a 181‑agent support team covering 25 languages, needed a more powerful, insight-driven help system—its patched-together open-source ticketing and email tools couldn’t scale, prioritize requests, or deliver a consistent, branded support experience.

By deploying Zendesk Support (quickly and with branded CSS widgets), Zoosk implemented automated triggers, tagging, language-based views, and integrations with its member database and Ifbyphone for unified ticket and call handling, plus built-in analytics. The result: agents now handle up to twice as many tickets (vs. 100–125/day previously), faster response times, more personalized service, clear operational metrics for product and marketing decisions, and plans to extend support to seven days a week.

Zoosk

Eric Hallquist

Senior Director of User Operations