Case Study: Prezi achieves fast, scalable premium support and rapid bug resolution with Zendesk Support

Prezi + Zendesk A culture of customer-centric collaboration

Prezi, a cloud-based zooming presentation platform that rethinks slides and whiteboards, relies heavily on community feedback to improve its product. As the company grew it kept public peer-to-peer support on Get Satisfaction but needed a more robust, premium support channel for paying customers and a solution that could scale and integrate with its existing forum.

Prezi implemented Zendesk Support—building a custom ticket form via the Zendesk API and integrating it with Get Satisfaction—so its cross-company support team could track issues with Zendesk reports and weekly Support Circle meetings using customer satisfaction metrics. The change enabled faster bug resolution (often within hours), surfaced new product ideas from users, strengthened the paid offering, and delivered noticeably higher satisfaction among paying customers.

Prezi

Zoli Radnai

Community Manager