Case Study: Fiverr achieves fast, personalized support at scale with Zendesk Support

How Fiverr uses Zendesk Support to serve its thriving marketplace

Fiverr is the world’s largest marketplace for services starting at $5, connecting millions of buyers and sellers worldwide since 2010. Rapid growth generated a sharp increase in customer inquiries and internal requests, so the company needed a scalable way to manage volume, streamline responses, and preserve the personal touch that defines its marketplace.

Fiverr implemented Zendesk Support quickly, using features like tagging, macros, the API, forums and self‑service, and even using the platform for internal team communication. The system enabled consistent workflows, faster real‑time responses from real agents, positive customer feedback, and greater operational efficiency — while leaving room to expand support as the business evolves.

Fiverr

Reuben Furmanski

Haed of Customer Support