Case Study: Chubbies achieves faster responses and streamlined Shopify support with Zendesk Support

How Chubbies uses the Zendesk Support and Shopify integration to deliver ‘the perfect weekend’

Chubbies is a fast‑growing weekend‑lifestyle apparel brand whose mission is to help customers enjoy a problem‑free weekend. As the company expanded and built a remote support team across time zones, they struggled with multiple disconnected support tools and slow access to order data, which made it hard to deliver timely, consistent customer service.

By implementing Zendesk Support and the Shopify integration, Chubbies centralized email, chat, phone and ticketing, added a self‑service help center, and surfaced Shopify order details directly in tickets. The result was faster, more efficient support (email response times as low as seven minutes during peak campaigns), fewer tickets, higher revenue and improved customer satisfaction—plus smoother cross‑team collaboration and new channels like Facebook Messenger.

Chubbies

Joel Ivey

Head of Customer Experience