Zendesk
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Case Study: Denver Broncos achieve a help desk in under an hour and faster response times with Zendesk
A Zendesk Case Study
Building A Help Desk In Less Than An Hour
The Denver Broncos, based in Denver, CO, needed to replace their internal customer service software when IT engineer Gil Bencomo joined the team in 2009. After testing Zendesk’s free trial, Bencomo set up a new help desk for the organization in less than an hour.
Zendesk’s simple, brandable interface provided transparent, team-wide ticket visibility and mobile notifications, so agents could be pinged on BlackBerrys and resolve or close tickets on the go. The quick implementation and improved transparency boosted teamwork and sped up response and resolution times.
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Denver Broncos
Gil Bencomo
CO, IT engineer