Case Study: crowdSPRING achieves scalable support for 70,000+ users with Zendesk

CrowdSPRING - Customer Case Study

crowdSPRING, a Chicago-based online marketplace that connects businesses with creative professionals, needed a reliable way to handle support for sensitive transactions and make customer service part of its marketing from day one. As the site grew from a few hundred users to tens of thousands, the company required a low-cost, scalable ticketing system that could deliver timely, accurate responses and protect trust between buyers and creatives.

crowdSPRING implemented Zendesk’s hosted help desk for its low monthly cost, ease of setup, and robust, customizable API (which enabled tailored support forums). The result: the team scaled to support 70,000 users and ~40,000 service requests with just two full-time and one part-time support agents plus the founders, maintaining high service levels and calling Zendesk “foundational” to their operations.

CrowdSPRING

Mike Samson

Co-founder