Case Study: Compete, Inc. achieves faster, scalable customer support with Zendesk

Compete, Inc. - Customer Case Study

Compete Inc., a Boston-based competitive intelligence and market research firm, was overwhelmed by a growing volume of customer and trial support requests handled via email. As requests increased it became difficult to prioritize tickets and respond promptly without adding more support staff.

By implementing Zendesk with Salesforce integration, Compete automated workflows with macros, tags and triggers and used mobile apps to manage requests on the go. The change streamlined sales-to-support handoffs, sped response times, improved transparency and organization, and let the team maintain high-quality, responsive support without adding headcount.

Compete, Inc.

Lindsey Mark

Content and Training Manager