Case Study: RentMoola unifies all support channels for cohesive, accountable customer service with Zendesk

Why RentMoola moved all support channels under one roof

RentMoola is a Vancouver-based rent-payment platform that lets renters pay by card, automate payments, earn rewards, and access perks. The company’s small support team faced a wide-ranging customer base—from tech-savvy millennials to less digital-savvy seniors—and predictable monthly spikes that doubled ticket volume; phone support ran on a separate system, creating gaps in visibility and continuity across channels.

RentMoola consolidated email, chat and phone by adopting Zendesk Talk integrated with Zendesk Support and Guide, so every interaction generates a unified ticket. The change gave agents a complete customer history across channels, improved accountability and trend visibility, streamlined handling of peak periods, and supplied clearer product feedback—helping the team resolve issues faster and plan product improvements as they scale.

RentMoola

Ari Diamond

Vice President of Customer Success