Case Study: Bombas achieves a 100% Happiness Guarantee and personalized, scalable support with Zendesk

Bombas - Customer Case Study

Bombas, founded by David Heath and Randy Goldberg, builds high-quality socks around a social mission: for every pair sold the company donates one to a homeless shelter. With a “Bee Better” mantra and a 100% Happiness Guarantee, Bombas needed to deliver highly personal, responsive customer service while scaling operations—something that was difficult when support requests lived in a single email inbox and customer context was hard to access.

Implementing Zendesk Support gave Bombas a centralized, easy-to-read view of customer history, tagging and reporting, and post-ticket surveys, making it simple for any team member to deliver on the Happiness Guarantee. The result: faster, more personalized service, easier seasonal hiring and training, actionable insights that shaped product decisions (e.g., bringing forward the Solids launch), and stronger customer relationships that support the company’s mission.

Bombas

Drew Stadler

Head of Happiness