Case Study: eToro achieves personalized, scalable global customer support with Zendesk Support

eToro’s human approach to social trading includes personal, localized support

eToro, a leading social investment network that lets investors see, follow, and copy others in real time, wanted to take a more human, localized approach to trading and customer service. To stand out they needed scalable, personal support across channels and time zones—and to migrate more than 1 million legacy tickets—so they could meet users in their preferred languages and build meaningful relationships.

Working with DoiT International and implementing Zendesk Support, eToro migrated historical tickets, integrated backend systems, and launched multilingual help centers and 24/7 live chat. The result: a scalable, personalized support operation handling roughly 5,000 emails and chats per week, supporting over 5 million traders in 170+ countries, and growing agent headcount from a few to about 100.

eToro