Case Study: Postbox achieves efficient, community-driven customer support with Zendesk

Postbox - Customer Case Study

Postbox, a San Francisco–based email software company founded in 2007, needed a single help-desk platform that would support private one-on-one support and foster a vibrant user community. They sought tools to securely manage sensitive customer conversations, consolidate communications, and keep forum content current and relevant.

By adopting Zendesk, Postbox gained public and private messaging, centralized ticketing with search by customer, automated routing (triggers, automations, macros), and forum controls to filter outdated content and tag information by product release. The result was increased user collaboration and engagement, streamlined support workflows that let staff focus on product improvements, and an active community that contributes feature ideas and peer support.

Postbox

Sherman Dickman

Co-founder