Case Study: Carbon Guerrilla achieves faster time-to-market and scalable customer support with Zendesk

Helping Customers Think Green, Save Green

Carbon Guerrilla is a London-based startup that provides an affordable cloud platform to help businesses measure, report and reduce carbon emissions. When the UK’s Carbon Reduction Commitment scheme took effect, the company needed to build a robust carbon-accounting product from scratch and put in place a trouble-ticket system to track development bugs and handle growing customer support across a distributed team — with real-time visibility and scalability.

They adopted Zendesk for both internal issue tracking and customer support, gaining anytime/anywhere access, real-time ticket status, multi-tier routing and community forums for FAQs. The solution sped up bug resolution, helped get the product to market faster, scaled with a growing customer base, reduced support workload and boosted customer satisfaction and compliance capabilities.

Carbon Guerrilla

Peter James

Propaganda and Propagation Manager