Case Study: Print Syndicate achieves increased sales and proactive live-chat customer engagement with Zendesk

Print Syndicate - Customer Case Study

Print Syndicate is a fast-growing apparel company known for edgy, niche-driven brands like Human, Activate Apparel, and Merica Made. With a lean 18-person support team and a desire to stand out through customer experience, they faced the challenge of bringing outsourced support in-house, unifying multiple channels, and delivering differentiated, timely service across distinct brand voices.

They implemented Zendesk (Chat, Talk, help center) to create an omnichannel, in-house support stack and used proactive chat triggers to intercept and guide shoppers. The result: agents gained better visibility and reporting, chat-driven revenue is significant (the team “pays for itself” within 30 minutes daily), by mid-afternoon they’ve chatted with 15%+ of purchasers using just four chat agents, and they now plan to extend chat hours and launch a Voice of the Customer program.

Print Syndicate

Kevin Zyskowski

Head of Customer Experience