Case Study: PaperCut achieves stronger customer relationships and powerful reporting with Zendesk Support

PaperCut loves Zendesk Support’s ease of use and sophisticated reporting

PaperCut, an Australia‑headquartered software company founded in 1998 that serves over 50 million end users across 180 countries, builds tools to reduce printing waste and improve efficiency. To strengthen customer relationships and streamline support operations, PaperCut trialed several helpdesk solutions over six months and sought a platform that was easy to use and could replace their manual, spreadsheet‑based reporting processes.

PaperCut selected Zendesk Support for its intuitive interface and powerful reporting. Zendesk centralized support data, eliminated tedious exports and pivot‑table workflows, and gave the team accessible, actionable reports that support data‑driven decisions and wider information sharing—helping PaperCut deliver more consistent, relationship‑focused service.

PaperCut

Anthony Nicola

Technical Support Manager