Case Study: Wargaming achieves better player support and lower handle times with Zendesk

Wargaming conquers its KPIs with consolidated support and integrations

Wargaming, the Belarusian game company behind experiences like the USS Iowa tour app, needed a support solution that could improve life for both its agents and millions of active players. The company turned to Zendesk, using Support SDK and the Zendesk API to strengthen player support while exploring new technical improvements.

With Zendesk, Wargaming implemented a support platform that helped simplify agent workflows and enhance the player experience. The result was a decrease in average handle time, while Zendesk also enabled Wargaming to pilot new ideas and make technical improvements across its support operations.

Wargaming

Kira Gorbunova

Technical Expert