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Visit WebsiteHow did Infinity help a leading UK storage company cut their contact centre costs by 50% during a pandemic, despite a significant boost in phone traffic
Access Self Storage
Gareth Morris
Operations Manager
Infinity Tracking
Infinity is the leading call intelligence platform. Providing transformational business tools to gain intelligence from every conversation with prospects and customers. To drive more sales, optimise marketing and streamline operations. Incorporating the most advanced Universal Analytics integration available, Infinity will send phone call data into Google Analytics as well as custom dimensions about the call, such as call length, call rating or your own custom dimensions passed through from your website. If you want to know what a caller is interested in when you answer the phone, the ‘Infinity Caller Insight App’ makes this possible by providing real time information about incoming callers.
Case Studies
Showing 44 Infinity Tracking Customer Success Stories
How one of the UK's most trusted call centre used Infinity to achieve a 21% increase in leads generated
Answer4u
Darren McCowan
Marketing Manager
Beyond Clicks - Customer Case Study
Beyond Clicks
Steve Tarbard
Founder
How this growing travel brand reduced their cost-per-booking by 32%
Blue Bay Travel
Thomas Malbon
Marketing Intelligence Manager
How BoostOnline switched 40+ clients to Infinity and drove up revenues during Covid-19.
BoostOnline
Lee Parnell
Director
BPP University - Customer Case Study
BPP University
Simon Hoe
Ecommerce Manager
British Gas - Customer Case Study
British Gas
Simone Pignatelli
Senior Digital Acquisition Manager
How the Property Consultancy Increased the Rate of Qualified Inbound Calls by 10.4% as they Navigated an Ambitious Period of Growth
Carter Jonas
Robert Preston
Digital Marketing Manager
How did the holiday comparison site grow its brand and double its leads using call intelligence
Cheekytrip
Ian Raine
Marketing Manager
How did a smart integration with an advanced tech stack lead to an award-winning shift in marketing culture for this leading healthcare company
Circle Health Group
Tom Cooper
Insights Manager
How Infinity's call intelligence boosted the healthcare brand's high quality phone calls by 43%, and improved the quality of their customer service
Elements Behavioural Health
Sarah Sack
CRM and Business Analytics Manager
ESE Direct Approached Infinity to Help them Track their Calls and Measure what Calls were Driving their PPC Conversions
ESE Direct
Lee Newell
SEO and PPC Manager
Everest - Customer Case Study
Everest
Ryan Gordon
Digital Marketing Manager
How Flight Centre successfully tripled their conversion rate on high-value calls by analysing conversations at Scale
Flight Centre
James Boyle
Head of Digital Marketing
Halfords Autocentre - Customer Case Study
Halfords Autocentre
Ryan Vince
Head of Marketing & Digital
Holiday Discount Centre - Customer Case Study
Holiday Discount Centre
Ian Raine
Media Manager
Hurtigruten - Customer Case Study
Hurtigruten
Kirra Loh
Global E-commerce Manager
Icelolly - Customer Case Study
Icelolly
Gary Emsley
IT Manager
In Place Of Strife - Customer Case Study
In Place Of Strife
Internet Gardener - Customer Case Study
Internet Gardener
Stephen Stone
Technical Solutions Architect
Jellyfish - Customer Case Study
Jellyfish
Jai Amin
Vice President of Paid Search
Lowcostholidays - Customer Case Study
Lowcostholidays
Helene Hall
Marketing Director
How did Motorpoint extract vital insights from call data to deliver more effective marketing campaigns
Motorpoint
Alex Howland
Digital Marketing Director
How Smart Match helped leading specialist insurance company, NFU Mutual, optimise their marketing campaigns to improve call quality and grow revenue
NFU Mutual
Laura Dowson-Eastwood
Digital Insight and Analytics Manager
How the world leaders in data recovery doubled their calls from PPC, while also increasing their quality
Ontrack
Sam Wiltshire
Head of Digital Transformation
How did the automotive dealership group get happier customers while reducing their CPA by 63.8%
Pendragon
Owen Gill
Head of Digital Marketing
How attribution powered by call intelligence boosted the healthcare brand’s high quality phone calls by 43%, and improved the quality of their customer service
Promises Behavioral Health
Sarah Sack
CRM and Business Analytics Manager
Protection 1 - Customer Case Study
Protection 1
Brandon Fleming
Marketing Manager
Why success at two hospitals led Ramsay Health Care to roll Infinity out to 30 more
Ramsay Health Care
Nathan Lewis
Digital Marketing Manager
How did Redrow unlock a 7% annual increase in qualified leads over the phone, and a fivefold increase in quality calls from PPC
Redrow Homes
Dominic Walker
Marketing
How call intelligence increased leads for MarketReach by 73% whilst cutting cost per lead by 31%
Royal Mail MarketReach
How Saga Holidays Learned How to Reach a New Generation, and the Surprising Channel Responsible for 36% of their Most Valuable Customers
Saga Holidays
Edward Day
Senior Web Analyst
How did this historic university boost high quality calls from PPC by 113% and reduce call waiting times by 25%
Saint Leo University
Matt Bregel
Vice President Digital Media
How Scott Dunn used Infinity to increase their bookings by over 50% and engineered a 35% decrease in CPA
Scott Dunn
Vicky Gale
Head of Performance Marketing
How the digital agency’s PPC strategy is generating clicks that are 34.9% more likely to lead to calls
Semetrical
Josh Hatfield
Senior Paid Media Growth Hacker
How Infinity Revived Inbound Call Values for UK’s Leading Skin Clinic
Sk:n
James Morgan
Head of Digital
How Infinity helped Sky solve their key objective - to create a site which allows customers to achieve a seamless hassle-free experience
Sky
Jonny Longden
Head of Digital Optimisation
How did Southern sheeting use Infinity to collect and organise vital data to improve campaign performance
Southern Sheeting
Jo Morfield
Ecommerce Manager
How did Specsavers transform their marketing campaigns and drive down CPA by 32%
Specsavers
Rachael Harker
Digital Performance Manager
How Call Intelligence Increased the Rate of Calls from Stannah’s PPC Campaigns by 28% and Boosted the Efficiency of their Contact Centres
Stannah
Austen Ahern
Director Of Digital Marketing Services
How did the automotive dealership group use Smart Match to triple PPC sales calls while boosting AOV by 21.1%
Stoneacre Motor Group
Mark Zavagno
Digital Operations Director
How the major newspaper delivered a 12.5% increase in high quality calls
The Telegraph
Katrina Broster
Head of Acquisition Strategy
How Infinity Provided TUI with Call Data, Which they then Integrated into Adobe Adlens
TUI Group
Chris Fensome
Paid Search Manager
How did Infinity connect 17,000 of Vodafone’s sales calls to the affiliate partner responsible
Vodafone
Cai Mullins
Head of Affiliates and Partnerships
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