Infinity Tracking B2B Case Studies & Customer Successes

Infinity is the leading call intelligence platform. Providing transformational business tools to gain intelligence from every conversation with prospects and customers. To drive more sales, optimise marketing and streamline operations. Incorporating the most advanced Universal Analytics integration available, Infinity will send phone call data into Google Analytics as well as custom dimensions about the call, such as call length, call rating or your own custom dimensions passed through from your website. If you want to know what a caller is interested in when you answer the phone, the ‘Infinity Caller Insight App’ makes this possible by providing real time information about incoming callers.

How did Infinity help a leading UK storage company cut their contact centre costs by 50% during a pandemic, despite a significant boost in phone traffic

Access Self Storage

Gareth Morris

Operations Manager

How one of the UK's most trusted call centre used Infinity to achieve a 21% increase in leads generated

Answer4u

Darren McCowan

Marketing Manager

Beyond Clicks - Customer Case Study

Beyond Clicks

Steve Tarbard

Founder

How this growing travel brand reduced their cost-per-booking by 32%

Blue Bay Travel

Thomas Malbon

Marketing Intelligence Manager

How BoostOnline switched 40+ clients to Infinity and drove up revenues during Covid-19.

BoostOnline

Lee Parnell

Director

BPP University - Customer Case Study

BPP University

Simon Hoe

Ecommerce Manager

British Gas - Customer Case Study

British Gas

Simone Pignatelli

Senior Digital Acquisition Manager

How the Property Consultancy Increased the Rate of Qualified Inbound Calls by 10.4% as they Navigated an Ambitious Period of Growth

Carter Jonas

Robert Preston

Digital Marketing Manager

How did the holiday comparison site grow its brand and double its leads using call intelligence

Cheekytrip

Ian Raine

Marketing Manager

How did a smart integration with an advanced tech stack lead to an award-winning shift in marketing culture for this leading healthcare company

Circle Health Group

Tom Cooper

Insights Manager

How Infinity's call intelligence boosted the healthcare brand's high quality phone calls by 43%, and improved the quality of their customer service

Elements Behavioural Health

Sarah Sack

CRM and Business Analytics Manager

ESE Direct Approached Infinity to Help them Track their Calls and Measure what Calls were Driving their PPC Conversions

ESE Direct

Lee Newell

SEO and PPC Manager

Everest - Customer Case Study

Everest

Ryan Gordon

Digital Marketing Manager

How Flight Centre successfully tripled their conversion rate on high-value calls by analysing conversations at Scale

Flight Centre

James Boyle

Head of Digital Marketing

Halfords Autocentre - Customer Case Study

Halfords Autocentre

Ryan Vince

Head of Marketing & Digital

Holiday Discount Centre - Customer Case Study

Holiday Discount Centre

Ian Raine

Media Manager

Hurtigruten - Customer Case Study

Hurtigruten

Kirra Loh

Global E-commerce Manager

Icelolly - Customer Case Study

Icelolly

Gary Emsley

IT Manager

In Place Of Strife - Customer Case Study

In Place Of Strife

Internet Gardener - Customer Case Study

Internet Gardener

Stephen Stone

Technical Solutions Architect

Jellyfish - Customer Case Study

Jellyfish

Jai Amin

Vice President of Paid Search

Lowcostholidays - Customer Case Study

Lowcostholidays

Helene Hall

Marketing Director

How did Motorpoint extract vital insights from call data to deliver more effective marketing campaigns

Motorpoint

Alex Howland

Digital Marketing Director

How Smart Match helped leading specialist insurance company, NFU Mutual, optimise their marketing campaigns to improve call quality and grow revenue

NFU Mutual

Laura Dowson-Eastwood

Digital Insight and Analytics Manager

How the world leaders in data recovery doubled their calls from PPC, while also increasing their quality

Ontrack

Sam Wiltshire

Head of Digital Transformation

How did the automotive dealership group get happier customers while reducing their CPA by 63.8%

Pendragon

Owen Gill

Head of Digital Marketing

How attribution powered by call intelligence boosted the healthcare brand’s high quality phone calls by 43%, and improved the quality of their customer service

Promises Behavioral Health

Sarah Sack

CRM and Business Analytics Manager

Protection 1 - Customer Case Study

Protection 1

Brandon Fleming

Marketing Manager

Why success at two hospitals led Ramsay Health Care to roll Infinity out to 30 more

Ramsay Health Care

Nathan Lewis

Digital Marketing Manager

How did Redrow unlock a 7% annual increase in qualified leads over the phone, and a fivefold increase in quality calls from PPC

Redrow Homes

Dominic Walker

Marketing

How call intelligence increased leads for MarketReach by 73% whilst cutting cost per lead by 31%

Royal Mail MarketReach

How Saga Holidays Learned How to Reach a New Generation, and the Surprising Channel Responsible for 36% of their Most Valuable Customers

Saga Holidays

Edward Day

Senior Web Analyst

How did this historic university boost high quality calls from PPC by 113% and reduce call waiting times by 25%

Saint Leo University

Matt Bregel

Vice President Digital Media

How Scott Dunn used Infinity to increase their bookings by over 50% and engineered a 35% decrease in CPA

Scott Dunn

Vicky Gale

Head of Performance Marketing

How the digital agency’s PPC strategy is generating clicks that are 34.9% more likely to lead to calls

Semetrical

Josh Hatfield

Senior Paid Media Growth Hacker

How Infinity Revived Inbound Call Values for UK’s Leading Skin Clinic

Sk:n

James Morgan

Head of Digital

How Infinity helped Sky solve their key objective - to create a site which allows customers to achieve a seamless hassle-free experience

Sky

Jonny Longden

Head of Digital Optimisation

How did Southern sheeting use Infinity to collect and organise vital data to improve campaign performance

Southern Sheeting

Jo Morfield

Ecommerce Manager

How did Specsavers transform their marketing campaigns and drive down CPA by 32%

Specsavers

Rachael Harker

Digital Performance Manager

How Call Intelligence Increased the Rate of Calls from Stannah’s PPC Campaigns by 28% and Boosted the Efficiency of their Contact Centres

Stannah

Austen Ahern

Director Of Digital Marketing Services

How did the automotive dealership group use Smart Match to triple PPC sales calls while boosting AOV by 21.1%

Stoneacre Motor Group

Mark Zavagno

Digital Operations Director

How the major newspaper delivered a 12.5% increase in high quality calls

The Telegraph

Katrina Broster

Head of Acquisition Strategy

How Infinity Provided TUI with Call Data, Which they then Integrated into Adobe Adlens

TUI Group

Chris Fensome

Paid Search Manager

How did Infinity connect 17,000 of Vodafone’s sales calls to the affiliate partner responsible

Vodafone

Cai Mullins

Head of Affiliates and Partnerships

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