Case Study: Vodafone achieves better customer experience with Hansen Technologies

Vodafone - Customer Case Study

Vodafone Germany, the second-largest telecommunications provider in Germany, needed to modernize a customer experience that was being held back by legacy systems, paper-based orders, and inconsistent product data across channels. To improve speed-to-market and reduce order fallout, Vodafone turned to Hansen Technologies and its catalog-driven approach using Hansen Catalog and Hansen CPQ.

Hansen Technologies implemented a single source of truth for Vodafone Germany’s product, service, and resource data, enabling digital quote and order capture, framework contract support, and consistent omni-channel selling. The result was a dramatically improved product lifecycle process, higher order quality, faster sales execution, and support for more than 1 billion product variations across over 100 plans, 170 optional services, and 150 handsets.

Vodafone