Case Study: Vodafone achieves personalized 24/7 customer support with Artificial Solutions' Teneo

Vodafone - Customer Case Study

Vodafone, one of the world’s largest telecommunications companies, needed to improve online self-service and provide personalized 24/7 support for customers with cable TV and account-related questions. Using Artificial Solutions’ Teneo platform, Vodafone launched Julia, a digital employee on its website, to handle queries such as technical support, billing, and address changes while keeping the business user in control.

Artificial Solutions implemented Teneo and Teneo Analytics to help Vodafone build advanced dialog flows, customize the interface, and capture actionable customer insight in real time. The result was faster handling of complex queries, richer personalization, and measurable business value through better understanding of customer needs; Julia’s Net Promoter Score was frequently higher than that of the call centre.

Vodafone