Case Study: Vodafone achieves flexible, cloud-based facilities management with Microsoft Azure

Vodafone Facilities Management more flexible on the cloud

Vodafone Portugal, a leading telecommunications operator with more than 4.8 million customers and responsibility for over 14,000 assets across roughly 100 buildings, needed a better way to monitor dozens of service providers and the commitments they make. Vendor fragmentation — each supplier using different platforms and data being lost when suppliers changed — combined with request handling by email made tracking, follow-up and compliance (including ISO 14000 requirements) difficult and inefficient.

Vodafone chose NextBitt’s cloud-based Assets & Facilities Management platform on Microsoft Azure (built with .NET and SQL Server), delivered as a SaaS solution in three months. The platform now serves about 200 users (with plans to extend to 170 stores), processes more than 60,000 notifications a year, and provides self-service requests, real-time tracking and greater transparency with suppliers. The result is improved operational control, easier compliance and scalable flexibility — with future KPI automation planned via Power BI.

Vodafone

Luís Ameixa

Infrastructure Engineer