Expert.ai B2B Case Studies & Customer Successes

Expert.ai is the premier artificial intelligence platform for language understanding. Its unique hybrid approach to NL combines symbolic human-like comprehension and machine learning to transform language-intensive processes into practical knowledge, providing the insight required to improve decision making throughout organizations. By offering a full range of on-premise, private and public cloud offerings, expert.ai augments business operations, accelerates and scales data science capabilities and simplifies AI adoption across a vast range of industries including Insurance, Banking & Finance, Publishing & Media, Defense & Intelligence, Life Science & Pharma, Oil Gas & Energy, and more.

3M achieves faster, more accurate ICD‑9/ICD‑10 coding and improved medical documentation control with Expert.ai

3M

Rino Feduzi

Health Information Systems Business Manager

AEGIS achieves streamlined risk engineering and 4x faster data extraction with Expert.ai

AEGIS

Scott Schenker

Senior Vice President and Chief Information Officer

ANSA achieves faster, more accurate IPTC media categorization and improved image retrieval with Expert.ai

ANSA

American Society for Cell Biology (ASCB) accelerates scientific discovery and decision-making with Expert.ai's Biopharma Navigator

ASCB

Stefano Bertuzzi

Executive Director

The Associated Press achieves faster, more accurate content discovery with expert.ai's natural language understanding platform

Associated Press

Gianluca D’Aniello

Senior Vice President and Chief Technology Officer

AXA XL Insurance achieves 400% review capacity increase and faster, standardized risk scoring with Expert.ai

AXA XL Insurance

BNP Paribas Group (BNL) achieves faster, smarter employee support with Expert.ai semantic search and custom taxonomy

BNP Paribas Group

CABI (agriculture & environment non-profit) achieves automated semantic indexing and improved content discovery with Expert.ai

CABI

Crédit Agricole CIB automates unstructured data analysis and gains real-time media insights with Expert.ai's Cogito

Credit Agricole

Gautier Sartorius

Securitisation Chief Information Officer, Global Markets Division

Semantic search and analysis of strategic information

Eni

Generali achieves faster registration and claims processing with Expert.ai's Cogito

Generali

Generali Italia achieves faster, more accurate ticket sorting with Expert.ai

Generali

Guidewire reduces claims document review time by 90% with expert.ai

Guidewire

Becky Mattick

Vice President, Global Solution Alliances

HX (Howden Group’s data analytics business) augments underwriting and streamlines policy submissions review with expert.ai

HX

David Crompton

Head of Data Assurance

Il Sole 24 Ore achieves faster, more accurate content discovery and increased ad revenue with Expert.ai's Cogito

Il Sole 24 Ore

Illimity Bank achieves AI-powered smart search and faster self-service with Expert.ai

Illimity Bank

ING Direct achieves 46% reduction in call center requests with Expert.ai semantic search

ING Direct

ING Direct achieves a 46% reduction in call center inquiries with Expert.ai semantic search

ING Direct

INSERM achieves rapid, transparent candidate expertise validation with Expert.ai

INSERM

Nicole Haeffner-Cavaillon

Unit Manager

INSERM accelerates COVID-19 research with Expert.ai's Clinical Research Navigator

INSERM

Sammy Sahnoune

Chief Information Officer

Intesa SanPaolo achieves intuitive navigation, faster online banking access and 30% user adoption with Expert.ai's Cogito platform

Intesa SanPaolo

Francesca Nieddu

Director of Customer Experience and CRM

ISACA achieves granular content discovery and a 700+ node taxonomy with Expert.ai

ISACA

Evan DuVall

Director of Content Enablement

L’Argus de la Presse achieves structured, actionable brand and media insights with Expert.ai

L’Argus de la Presse

Nicolas Jaunet

Marketing & Communication Manager

Le Conservateur achieves faster, more accurate policy analysis and contract review with expert.ai

Le Conservateur

Bruno Lamard

Director of Operations

Les Echos achieves faster digital development and enriched, linked content with Expert.ai

Les Echos

National Agricultural Library achieves 276% increase in indexed content and $1.3M in first-year savings with Expert.ai's Cogito

National Agricultural Library

Organisation for Economic Co-operation and Development (OECD) -Customer Case Study

OECD

Patra achieves faster, more accurate policy reviews with expert.ai's AI-based natural language understanding

Patra

John Simpson

Chief Executive Officer and Founder

Plexus Law achieves faster, more accurate medical report processing with Expert.ai

Plexus Law

James Slater

Chief Technology Officer

Rabobank achieves actionable intelligence from unstructured data with Expert.ai

Rabobank

Reed Business Information achieves highly accurate, timely content recommendations with Expert.ai

Reed Business Information

Marina Bonomi

General Manager

RSA Insurance Group achieves 75% faster pet claim reviews and up to 90% reduced manual document review with Expert.ai

RSA Insurance Group

Andrew Moore

Pet Claims Director

SAGE Publishing achieves improved information discovery and findability with Expert.ai

SAGE

SANOFI achieves clearer, faster competitive intelligence for drug development and commercialization with Expert.ai

Sanofi

UTWIN (100% digital insurance broker) achieves faster underwriting automation and improved customer experience with Expert.ai

UTWIN

Patrick Petitjean

President and Co-founder

Vodafone achieves 80% automated SMS responses and reduces call centre volume with Expert.ai

Vodafone

Manlio Costantini

Director of Customer Operations and Online Services

Vodafone achieves 80%+ automated SMS support and significant cost reductions with Expert.ai

Vodafone

Wolters Kluwer achieves faster, more accurate access to online content with Expert.ai's Cogito

Wolters Kluwer

Zurich achieves digital modernization and efficiency gains with Expert.ai

Zurich

Giovanni Giuliani

Group Chief Strategy, Innovation and Business Development Officer

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