Case Study: Guidewire reduces claims document review time by 90% with expert.ai

Optimize Claims Processing with expert.ai’s New Guidewire Marketplace App

Guidewire, the platform P&C insurers rely on to engage and grow, faced the challenge of making claims handling faster and less subjective. To address this, Guidewire partnered with Expert.ai to add human-like natural language understanding to their workflow, integrating Expert.ai’s capabilities with Guidewire ClaimCenter 10.0 to automatically read and extract key details from medical reports.

Expert.ai implemented its medical record extraction technology directly into the ClaimCenter workflow, analyzing uploaded documents within 10 seconds, auto-populating data fields, and eliminating the need to retype PDF content. The Expert.ai integration saves administrators about 10 minutes and over 500 keystrokes per document, reduces document review times by 90%, minimizes claims leakage, and accelerates decision making and claims resolution.

Guidewire

Becky Mattick

Vice President, Global Solution Alliances