Case Study: AXA XL Insurance achieves 400% review capacity increase and faster, standardized risk scoring with Expert.ai

AXA XL Leverages AI to Enhance Its Property Risk Engineering Capabilities Using Expert System’s Cogito Platform

AXA XL Insurance, a global insurance and reinsurance firm, faced slow and subjective property risk evaluations that limited underwriting capacity and consistency. To address this, AXA XL Insurance partnered with Expert.ai to apply Expert.ai’s natural language technology to automate the reading and analysis of site survey reports.

Expert.ai’s NLP solution delivered contextual understanding of words, expressions and relationships in survey text, allowing AXA XL Insurance to expand documentation reviewed and standardize risk scoring. The implementation increased review capacity by 400%, reduced risk engineering review time by four hours per property, and automated grading of 10 risk factors—enabling underwriters to reallocate time to higher‑impact work, decrease speed‑to‑quote, and let engineers focus on advising clients.

AXA XL Insurance