Case Study: ISACA achieves granular content discovery and a 700+ node taxonomy with Expert.ai

Content Enrichment Helps Drive Digital Transformation at ISACA

ISACA, a global community of 165,000 IT professionals that provides knowledge, credentials and best practices in auditing, governance, risk, privacy and security, needed to make its repository of 20,000+ documents searchable down to the paragraph level. To support this digital transformation and enable granular search, accessibility and content recommendations, ISACA engaged Expert.ai and its Expert.ai Platform to generate semantic tags and a custom taxonomy for content enrichment.

Expert.ai used its platform to automatically analyze ISACA’s content and jumpstart a 700+ node custom taxonomy developed with ISACA’s domain expertise, enriching 20,000+ documents with metadata tags. The Expert.ai solution automated semantic analysis, improved content discoverability and achieved an 88% accuracy rate for document classification, streamlining search and recommendation capabilities across ISACA’s assets.

ISACA

Evan DuVall

Director of Content Enablement