Case Study: Generali achieves faster registration and claims processing with Expert.ai's Cogito

Generali Relies on Artificial Intelligence to Accelerate Registration and Claim Management Process

Generali faced a growing operational challenge in Spain: processing and registering roughly one million customer emails and documents a year for claims and customer service. To speed up registration and reimbursement requests and support its digitalisation strategy, Generali partnered with Expert.ai to deploy Expert.ai’s Cogito cognitive computing technology.

Expert.ai implemented Cogito to automatically classify incoming unstructured information into more than 200 management categories, detect missing documents, and route items to the correct department. The solution—tested and rolled out in Spain in Q1 2018—handles work autonomously 24/7, enabling Generali to classify approximately one million emails annually, accelerate claims and registration processing, and achieve measurable time and cost savings while improving customer service.

Generali