Case Study: Zurich achieves digital modernization and efficiency gains with Expert.ai

Cognitive computing solutions for automation and strategic innovation processes

Zurich, a global multi-line insurer, needed to modernize, simplify and digitalize its operations and make better use of data to automate complex processes and improve customer service. To meet this challenge, Zurich signed a global agreement with Expert.ai to deploy cognitive computing solutions, including the Cogito platform, across its business units worldwide.

Expert.ai implemented its Cogito technology to automate granular text analytics and accelerate processes with rapid deployment and immediate production. Expert.ai reports the solution delivers higher accuracy, drastically reduces errors, and increases efficiency and effectiveness—helping Zurich speed implementations, enhance customer service and protect its brand reputation.

Zurich

Giovanni Giuliani

Group Chief Strategy, Innovation and Business Development Officer