Case Study: HX (Howden Group’s data analytics business) augments underwriting and streamlines policy submissions review with expert.ai

HX Group Augments Underwriting with expert.ai

HX, the data analytics and digital delivery business of Howden Group Holdings, partnered with Expert.ai to augment underwriting and streamline extraction of data from historic and ongoing policy submissions. Facing record demand during the pandemic and a strategic push to accelerate digitalization, HX needed scalable natural language understanding to identify emerging risks, trends and signals and improve service and product innovation.

Expert.ai deployed Expert.ai for Insurance—its NLU/NLP platform—to automate contract reading and extract key policy parameters at scale, identifying more than 70 concepts to make extraction faster, more accurate and more complete. The solution gave HX an immediate competitive advantage, delivered tangible ROI by optimizing data analytics and delivery costs, and enhanced underwriting by surfacing new insights, product personalization opportunities and risk signals for HX clients.

HX

David Crompton

Head of Data Assurance