Case Study: a client reduces operating costs with Expert.ai and Accenture

NLP Stream: Reducing Operating Cost Leveraging Expert.ai, Featuring Accenture

The Client, a major reinsurance company, faced a challenge in processing high volumes of unstructured content like emails, physical mail, and contracts, which required significant manual effort, was error-prone, and costly. To address this, they partnered with vendor Expert.ai, leveraging its natural language processing (NLP) technology, specifically the Expert.ai Cogito engine, as the core of a new content recognition system.

Expert.ai implemented a solution through a dedicated Center of Excellence, automating the classification and data extraction from documents and emails. This integration with other technologies like OCR and CRM systems resulted in a dramatic reduction in operating costs, saving 50,000 hours of manual work (equivalent to 25 FTEs) in 2020 and more than double that amount in 2021. The solution successfully automated processes across multiple departments, improving accuracy, scalability, and response times.