Case Study: 3M achieves faster, more accurate ICD‑9/ICD‑10 coding and improved medical documentation control with Expert.ai

Advanced Systems for Medical Documentation Control and Coding

3M Italy Health Information System faced the challenge of improving the management and control of hospital activities by ensuring the integrity of medical records and automating diagnostic coding for ICD-9 and ICD-10 to simplify information flows, support better decision‑making, and save time and resources. To address this, 3M partnered with Expert.ai to apply advanced semantic technology and semantic text analysis tools to clinical information.

Expert.ai implemented its semantic analysis software—capable of understanding the meaning of words in context—integrated with 3M’s health information systems to automate diagnostic coding and control documentation integrity. The collaboration enabled automated ICD-9/ICD-10 coding, faster and more accurate coding, and streamlined audit processes, delivering measurable improvements in coding efficiency, record quality, and time/resource savings.

3M

Rino Feduzi

Health Information Systems Business Manager