Case Study: UTWIN (100% digital insurance broker) achieves faster underwriting automation and improved customer experience with Expert.ai

UTWIN Selects Expert System to Improve Business Process Automation with Artificial Intelligence

UTWIN, a 100% digital brokerage and management platform for insurance solutions, faced the challenge of improving underwriting and business process automation by extracting and exploiting unstructured information (notably medical reports) to speed responses and raise service quality. To address this, UTWIN partnered with Expert.ai and adopted Expert.ai’s AI-based natural language understanding platform to manage unstructured data and support intelligent automation across underwriting workflows.

Expert.ai implemented AI modules to automate data- and knowledge-based processes and to analyze medical reports with easy integration and rapid deployment. As a result, UTWIN improved the customer journey — reducing response times for medical-report analysis, increasing service quality, strengthening customer and partner relationships, and achieving operational efficiencies and a clear ROI through Expert.ai’s platform.

UTWIN

Patrick Petitjean

President and Co-founder