Case Study: RSA Insurance Group achieves 75% faster pet claim reviews and up to 90% reduced manual document review with Expert.ai

RSA Insurance Group - Customer Case Study

RSA Insurance Group, an international insurer with more than 300 years’ experience, found pet insurance becoming a high-growth product but bogged down by time-consuming manual review of extensive documentation. To speed response times and protect the customer experience, RSA turned to Expert.ai and its natural language processing capabilities to automate key parts of the pet claims review process.

Expert.ai deployed an AI-based solution that recognizes document types, extracts relevant data, analyzes filed reports and assesses coverage so RSA can process higher volumes and reach accurate decisions much faster. The Expert.ai implementation reduced manual document review times by up to 90%, cut overall claim review times by 75% and lowered erroneous pet payouts by more than 5%, while enabling handlers to focus on higher-value tasks and improving fraud detection.

RSA Insurance Group

Andrew Moore

Pet Claims Director